Freya Cattermole Email & Phone Number

Auckland, New Zealand

Customer Care Case Coodinator monitoring VIP mailboxes to ensure all requests are responded and logged with policy standards and within our KPI. Ensuring my knowledge is across the majority of our inboxes/managed areas such as Customer Liaison, Chief Executive, AT Official/LGOIMA, Elected Members, Public Transport Customer Experience, Transport Operations.

Auckland, New Zealand

This position was in Hop customer care, providing advice to customers travelling throughout Auckland. During my time in this role, new fare changes were made which changed our space massively, meaning we had to adapt quickly to ensure the best support was given to our customers. Additionally, I managed the SuperGold concession space solely.

Auckland, New Zealand

United Kingdom

London, England, United Kingdom

London, United Kingdom

Main duties involved managing a large amount of inbound and outbound calls in a timely manner, providing solutions and advice to customers, building sustainable relationships, updating customer records and meeting team and personal targets.

London, United Kingdom

Main receptionist duties involved aiding customers in person and by phone, arranging bookings, cashier duties including reconciling daily till receipts, hosting parties and training new staff.