Freya Cunningham Email & Phone Number

Harrogate, England, United Kingdom

Bristol, England, United Kingdom

Bath, United Kingdom

Melksham, Wiltshire

Specifically responsible for Reception, however, deputising in the absence of the Operations Manager with full responsibility for the management of the hotel as well. Training and developing of reception team members. Ensuring the highest level of customer service is delivered at all times and championing and raising awareness of guest profiling for.

Bath, United Kingdom

Solely managing the 15 bedroom city centre guesthouse when on shift. In charge of all staff (chef, waiting staff and housekeepers) and delegation of their duties each day. Checking rooms and guesthouse are cleaned to standard each day. Taking and processing reservations. Checking guests in and out and taking them to their room and ensuring all guests.

Supervising restaurant service, conferences, private dining events and weddings; stock control; delegation of tasks to teams; ensuring I have an up to date knowledge of menus and wine lists; meeting Hand Picked brand standards.I also undertook Duty Management shift throughout my time at Fawsley Hall - Representing the general management team; ensuring the.

Coordinating wedding and event enquiries; undertook show rounds; familiarisation trips, and created bedroom reservations; working with couples throughout their wedding planning stages to ensure they have the best experience possible; learning and developing skills in revenue management; producing daily reports for the hotel; meeting budget targets within.

Working with Opera; checking guests in and out of hotel; answering phones to prospective customers and current guests; taking bedroom, dinner and afternoon tea reservations; responsible for VIP guests, particularly during Silverstone events; ensuring guests had an outstanding stay by building a good relationship; training new team members to meeting Hand.

Bristol, United Kingdom

Worked within the Food and Beverage department of Mercure Holland House Bristol for my placement year. Micros trained.

Bristol, United Kingdom

Worked within the Conference and Events Sales department using OnQ and Delphi during my placement year at University.

Plymouth, United Kingdom

Worked as a waitress and Bartender in Bentleys Restaurant