Freyr Setterberg Email & Phone Number

Brisbane, Queensland, Australia

• Manage a portfolio of clients across a diverse range of industries, size, and fleet requirements. • Provide insights and recommendations to clients using data-driven analysis and reporting.• Deliver solutions to meet client needs according to agreed strategy and objectives.• Build rapport and nurture client relationships to ensure client satisfaction.• Build relationships with suppliers and other third-party service providers.• Facilitate contract negotiations and renewals. • Increase product uptake through existing clients by strengthening relationships, identifying needs, and delivering solution-based outcomes.• Identify potential cross-sell opportunities and supported business development.• Leverage client feedback and industry changes to continuously improve key processes and products.• Conduct client training on systems and key processes for software and outsourced solutions.

Gold Coast, Queensland, Australia

• Conducted driving assessments to determine the competency of applicants for C-class driver's licences.• Contributed to the operation of customer service centres in accordance with relevant public sector industrial agreements.• Provided advice to all stakeholders on matters relating to driver licence assessment and road safety.• Prepared correspondence, submissions and reports.• Actively participated in personal performance planning and appraisal through accepting and providing positive and constructive feedback. • Undertook training and development opportunities that were identified as necessary to achieve work unit goals.• Gained awareness of corporate responsibilities through the appropriate induction processes and participation in other relevant programs.

Sydney, Australia

• Act as the primary liaison between Smartleasing and its’ employer clients• Assist with the creation, implementation and ongoing management of marketing strategies for new and existing clients• Continually identify and promote opportunities for revenue growth within the client portfolio • Assist BDM’s with acquisition of new clients• Ensure client contractual obligations are met.• Project manage the implementation of new clients, benefits and products as well drive on-going education and awareness of new products and system enhancements with internal and external stakeholders• Achieve client relationship targets and KPI’s as set by Sales • Budget forecasting and tracking• Build, manage and maintain excellent customer relationships with client contacts • Liaise with internal departments to ensure client needs are fulfilled effectively • Manage the investigation and resolution of client escalations• Manage client contract negotiations, renewals and extensions• Updating CRM platform on a daily basis• Identify opportunities for process improvements for clients and the business• Occasionally assist with the management and coordination of on-site marketing and brand awareness• Reporting

Disney Cruise Line

• Organized and managed excellent service execution for guests in the dining room• Coordinated the ordering, pick-up and delivery of all food and beverage to workstation and to guests • Controlled all side work and other duties assigned by management• Managed Quick Service and fast-food outlets• Performed up-selling and suggestive selling techniques to grow sales• Recorded customer requirements and details on the ordering software, ensuring high customer satisfaction• Executed food safety programs and maintain USPH (United States Public Health) sanitation and cleanliness standards throughout work area to pass external audits• Partnered with server team and dining room manager to deliver a seamless experience to the guests

Durban Area, South Africa

• Kept all account details updated on CRM system to ensure deliveries ran efficiently• Updated daily reports on re-deliveries• Maintained internal/external customer services and relationships• Coordinated execution of planned delivery schedule with customers, stores and transport teams • Coordinate complaints with Customer Delivery Service Department (CDSD) and take responsibility for managing customer expectations• Initiated and conducted investigation to identify trends for successful and unsuccessful deliveries to improve processes• Ensured warehouse capabilities aligned with store expectations delivered to customers• Managed ongoing administrative duties• Effectively used the Ellerines in-house enterprise resource planning system – IT4U• Effectively used third-party supply chain management company Transport Management System – TMS• Controlled the accepting/declining of orders on the TMS system daily

Bachelor Of Commerce (B.Com.), Marketing And Economics

Bachelor Of Commerce Honours, Marketing

A post graduate degree with a focus on Advanced Marketing Planning and Strategic Marketing. Other subjects studied, include Corporate.