Freyr Setterberg Email & Phone Number

Brisbane, Queensland, Australia

• Manage a portfolio of clients across a diverse range of industries, size, and fleet requirements.
• Provide insights and recommendations to clients using data-driven analysis and reporting.
• Deliver solutions to meet client needs according to agreed strategy and objectives.
• Build rapport and nurture client relationships to ensure client satisfaction.
• Build relationships with suppliers and other third-party service providers.
• Facilitate contract negotiations and renewals.

Gold Coast, Queensland, Australia

• Conducted driving assessments to determine the competency of applicants for C-class driver's licences.
• Contributed to the operation of customer service centres in accordance with relevant public sector industrial agreements.
• Provided advice to all stakeholders on matters relating to driver licence assessment and road safety.
• Prepared correspondence, submissions and reports.
• Actively participated in personal performance planning and appraisal through accepting and providing positive and constructive feedback.
• Undertook training and development opportunities that were identified as necessary to achieve work unit goals.

Sydney, Australia

• Act as the primary liaison between Smartleasing and its’ employer clients
• Assist with the creation, implementation and ongoing management of marketing strategies for new and existing clients
• Continually identify and promote opportunities for revenue growth within the client portfolio
• Assist BDM’s with acquisition of new clients
• Ensure client contractual obligations are met.
• Project manage the implementation of new clients, benefits and products as well drive on-going education and awareness of new products and system enhancements with internal and external stakeholders

Disney Cruise Line

• Organized and managed excellent service execution for guests in the dining room
• Coordinated the ordering, pick-up and delivery of all food and beverage to workstation and to guests
• Controlled all side work and other duties assigned by management
• Managed Quick Service and fast-food outlets
• Performed up-selling and suggestive selling techniques to grow sales
• Recorded customer requirements and details on the ordering software, ensuring high customer satisfaction

Durban Area, South Africa

• Kept all account details updated on CRM system to ensure deliveries ran efficiently
• Updated daily reports on re-deliveries
• Maintained internal/external customer services and relationships
• Coordinated execution of planned delivery schedule with customers, stores and transport teams
• Coordinate complaints with Customer Delivery Service Department (CDSD) and take responsibility for managing customer expectations
• Initiated and conducted investigation to identify trends for successful and unsuccessful deliveries to improve processes

Bachelor Of Commerce (B.Com.), Marketing And Economics

Bachelor Of Commerce Honours, Marketing

A post graduate degree with a focus on Advanced Marketing Planning and Strategic Marketing. Other subjects studied, include Corporate.