The role of the Risk Agent will be to evaluate and monitor clients via online transactional screening, in order to mitigate risk to the business.-Full and accurate assessments of all accounts, transactions and related documentation.-Review client transaction and ensure that detailed and accurate updates are recorded.-Evaluate client accounts and take appropriate action as per our policies.-Check all account information by using internal control reviews and record… Show more The role of the Risk Agent will be to evaluate and monitor clients via online transactional screening, in order to mitigate risk to the business.-Full and accurate assessments of all accounts, transactions and related documentation.-Review client transaction and ensure that detailed and accurate updates are recorded.-Evaluate client accounts and take appropriate action as per our policies.-Check all account information by using internal control reviews and record comprehensive details in each instance on various software applications.-Send appropriate requests for documentation.-Review documents received for legitimacy.-Withhold the release of certain transactions when required to do so (via direct order or decision, as per our risk acceptance criteria).-Report and record details of clients that do not meet legitimacy standards.-Extract information and review reports for incongruence. Show less

• Responding to customer queries by telephone, email and online chats.• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment• Processing pertinent information into relevant databases• Customer relationship building & management• Problem solving tasks during shift• Handling and taking full responsibility for customer related queries• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls,… Show more • Responding to customer queries by telephone, email and online chats.• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment• Processing pertinent information into relevant databases• Customer relationship building & management• Problem solving tasks during shift• Handling and taking full responsibility for customer related queries• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.• Performing extra tasks given by managers / shift supervisors as required Show less

-Co-ordination of incoming calls and emails in Spanish, English or Catalan.-Processing and answering customer enquiries of various kinds.-Receiving and handling customer complaints and reclamations.-Carrying out customer orders.-Scheduling and co-ordinating appointments.

-Customer relationship building.-Troubleshooting customer issues related to internet, banking and mobile application usage.-Providing superior customer service in a profesional and friendly manner.-Maintaining a high level of knowledge about the Bank products and services, ensuring customers are provided with accurate information.-Processing transactions efficiently and accurately while maintaining high services standards. -Assisting customers with mobile banking, mobile… Show more -Customer relationship building.-Troubleshooting customer issues related to internet, banking and mobile application usage.-Providing superior customer service in a profesional and friendly manner.-Maintaining a high level of knowledge about the Bank products and services, ensuring customers are provided with accurate information.-Processing transactions efficiently and accurately while maintaining high services standards. -Assisting customers with mobile banking, mobile bank application and on boarding processes.-Adhering to all Bank policies and procedures, corporate security policies, regulatory guidelines, industry services standards and codes of conduct.-Record keeping as per requeriments and Bank's policies and standards. Show less

Colaboración y soporte en los diferentes proyectos que desarrolla el centro de atención y control. Introducción y gestión de reclamaciones y siniestros en el programa interno. Soporte en el área de atención al cliente y archivo. Además colaboración con la emisión de informes de gestión y en el cuadro de mando del centro de atención y control.