Frida Bengtsson Email & Phone Number

Malmö, Skane County, Sweden

Malmo, Sweden

Supporting the Team Leader with daily tasks and questions from colleagues. Attending meetings with stakeholders of how to drive the business forward. Quality control calls and emails and give feedback. Internal controls.Dealing with complaints that have been escalated to manager level. Controlling all registered complaints. Continously improving routines and processes to be more cost effective and easy to use. Logg and if needed escalate reported IT issues for a quick resolution. Coordinating and building up a team of IT business testers.

Malmo, Sweden

In this role I did all the things as in my previous role. Focus to support my fellow colleagues, rewriting routines and continuing with IT business testing and building up a routine of how tp perform the tests.

Malmo, Sweden

Giving customer service via phone and email to private customer. Supporting mortgage, savings and loans customers.In February 2017 I was made part of the second line team. Supporting fellow colleagues with their questions and doing back office tasks. I also initiated and started a project to rewrite our existing routines and processes. From October's 2018 I started doing business testing for a new IT programme. A very rewarding project where I had great use of my creative way of thinking out of the box.

Edinburgh, United Kingdom

Researching to develop new workshops in line with the company ideals. Liaise with fellow directors to drive the business forward. Project manage a small team of volunteers to drive the projects forward. Recruit instructors, secure venues, set budgets and fund-raising.

Edinburgh, United Kingdom

Temporary contract for Lloyds banking group as a Mortgage Service Consultant.Service Mortgages Accounts by inbound calls from customers, financial advisers, solicitors and fellow colleagues following the company verification process to protect clients confidentiality. Follow the company risk management and evaluation procedures before making any changes to an account. Update customer databases and order relevant letters depending on the outcome of the call.Deal and solve complaints at first point of contact.Collaborate with internal departments.Part of service excellence group, where we evaluate procedures to improve customer and colleague experience.

Edinburgh, United Kingdom

Managing a team of photographers to reach demanding targets and deadlines.Overseeing quality of work and give creative feedback to members of staff to work to their full potential.Plan daily, weekly and monthly schedules.Research new marketing strategies and liaise with higher management of how to drive the business forward.Analyzing KIP's and KOPS to prepare and present monthly and weekly reports.Appraisals, absence and risk assessment reports.Complaint handling.