Frida Hellström Email & Phone Number

Copenhagen, DK

Copenhagen, Capital Region, Denmark

Copenhagen Metropolitan Area

Copenhagen Area, Denmark

• Responsibilities:
• Develop new information architecture/sitemaps
• Web editorial tasks, e.g. maintenance and content management of the authority’s website
• Project coordinator for our website revision project
• UX representative; research, prototyping, evaluationAt the Department of Aviation, I have through concept development, prototyping, workshop facilitation and usability testing contributed to a successful launch of the.

• Bachelor thesis on UX and nudging together with SVT Play, the Swedish equivalent of DR TV. Focus:
• Digital nudging
• User experience on a streaming service
• UX writing as a method of nudging
• Qualitative study (interviews)
• Design and evaluation (prototyping, implementation in the SVT Play app, A/B test)The study resulted in 7 design proposals with variations of text content that were implemented and tested in the SVT Play application..

• UX research (interviews, card sorting, personas, storyboarding, user journeys, workshop facilitation)
• Concept development, prototyping, creating design guidelines (Sketch, Marvel App)
• Design of information architecture and flow charts
• Usability tests with Think aloud and interviews
• Collaboration & delivery of prototypes to developersDuring my internship, I learnt how to independently drive my work forward. I gained a better understanding of how business values and budgets play a big role in.

Remote

• Responsibilities:
• Perform heuristic evaluations, based on Jakob Nielsen’s 10 usability parameters
• Assessment of how critical each problem is
• Compile an overview of all problems
• Suggest improvements to resolve issuesIn total, I identified 30 issues for the web; of which 12 of these were critical, as well as 39 for the mobile app; of which 26 critical. This experience has contributed to a sharp.

Madeira, Portugal

In my role as a Customer Service Representative I was working with all questions regarding invoices, complaints and daily operations. My job also involved technical support for smartphones and TV. I was responsible for nourishing customer relations by solving problems and explaining technology in a way so that everyone could understand.

Umeå, Sverige

My years as a Technical support for mobile broadband and smartphones for Telenor Sverige AB was my first experience with the technology trade. I learned a lot about how our technology systems are built, both hardware and software. I discovered a passion for smartphone technologies, iOS in particular.

Master'S Degree, Information Technology

With a specialisation in Interaction design, I've got expertise with: • Design and programming of interactive web and mobile technologies.

Bachelor’S Degree, Interaction Design

Specialisation in UX design, including: • User-centered design and methods • Graphic design and 3D animation (Adobe CC, Maya) • Web.