Frida Hellström Email & Phone Number

Copenhagen, Dk

Copenhagen, Capital Region, Denmark

Copenhagen Metropolitan Area

Copenhagen Area, Denmark

Responsibilities:• Develop new information architecture/sitemaps• Web editorial tasks, e.g. maintenance and content management of the authority’s website• Project coordinator for our website revision project• UX representative; research, prototyping, evaluationAt the Department of Aviation, I have through concept development, prototyping, workshop facilitation and usability testing contributed to a successful launch of the new website in January 2020. During my employment, I managed to significantly improve the quality of the site. Tools: Siteimprove, Sitecore, Figma, Gloomaps e.g.

Bachelor thesis on UX and nudging together with SVT Play, the Swedish equivalent of DR TV. Focus:• Digital nudging• User experience on a streaming service• UX writing as a method of nudging• Qualitative study (interviews)• Design and evaluation (prototyping, implementation in the SVT Play app, A/B test)The study resulted in 7 design proposals with variations of text content that were implemented and tested in the SVT Play application. The A/B test ran for a week and reached more than 1 million users.

• UX research (interviews, card sorting, personas, storyboarding, user journeys, workshop facilitation)• Concept development, prototyping, creating design guidelines (Sketch, Marvel App)• Design of information architecture and flow charts• Usability tests with Think aloud and interviews• Collaboration & delivery of prototypes to developersDuring my internship, I learnt how to independently drive my work forward. I gained a better understanding of how business values and budgets play a big role in design work, learning to ensure good quality on a tight budget through an iterative process in close contact with the user group. The practice resulted in 4 interactive prototypes that were tested with users and received very positive feedback.

Remote

Responsibilities:• Perform heuristic evaluations, based on Jakob Nielsen’s 10 usability parameters• Assessment of how critical each problem is• Compile an overview of all problems• Suggest improvements to resolve issuesIn total, I identified 30 issues for the web; of which 12 of these were critical, as well as 39 for the mobile app; of which 26 critical. This experience has contributed to a sharp eye on how to make systems usable, and how to design for the best experience.

Madeira, Portugal

In my role as a Customer Service Representative I was working with all questions regarding invoices, complaints and daily operations. My job also involved technical support for smartphones and TV. I was responsible for nourishing customer relations by solving problems and explaining technology in a way so that everyone could understand.

Umeå, Sverige

My years as a Technical support for mobile broadband and smartphones for Telenor Sverige AB was my first experience with the technology trade. I learned a lot about how our technology systems are built, both hardware and software. I discovered a passion for smartphone technologies, iOS in particular.

Master'S Degree, Information Technology

With a specialisation in Interaction design, I've got expertise with: • Design and programming of interactive web and mobile technologies.

Bachelor’S Degree, Interaction Design

Specialisation in UX design, including: • User-centered design and methods • Graphic design and 3D animation (Adobe CC, Maya) • Web.