Frida Kushi is a Assistant front office manager Highcrest Hotel at Highcresthotel. She possess expertise in hotel management, hotels, front office, pre opening, hospitality industry and 18 more skills. She is proficient in Italian and German. Colleagues describe her as "Frida is a very motivated person, well organised and hard worker, she can work very easy under the pressure and handle all the guests issues.With her professionalism she knows how to deal with the clients and she has the full knowledge of the product or the service. She is always motivated to look out for opportunities to learn new skills and seeks for feedbacks,understands well who are the customers and their needs.We have been worked together at Highcrest for nearly 2 years and a half, but in different departments and we know each other very well.Her attention to the details to provide a high standart of service exceeding the expectation of the customers. I would highly recommend Frida for any position in any company. Wish you all the best !!! Kind regards, Memi"
Highcresthotel
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Front Office ManagerHighcresthotel Jan 2016 - Present
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Assistant Front Office ManagerHighcrest Hotel Jan 2015 - Jan 2016Responsible for assisting the Front Office Manager. Leading and managing all sections of the Front Office Department in order to ensure the highest standards.Monitoring the Front Office employees to make sure all guests receive prompt and personal recognition. Taking care of the front desk operation including guest registration, room assignment and check-out Assisting the Front Office Manager in employee related matters such as evaluations and consulting.
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Reservation OfficerHighcrest Hotel Oct 2012 - Jan 2015Processing reservations by mail, telephone,or central reservation systems referral.Processing reservations from the sales office, other hotel departments, and travel agents.Full knowledge of all type of rooms availability and their location.Full knowledge about the selling status, rates, and benefits of all packages plans.Creating and maintaining reservation records by date of arrival and alphabetical listing.Preparing letters of confirmation.Communicating reservation information to the front desk.Communicating cancellations and modifications of reservations to the front desk.Preparing expected arrival list for front office use.Assisting in preregistration activities when appropriate..Handling daily correspondence..Making sure that files are kept up to date.Knowledge of all front office procedures and assist with reception duties when required..Friendly, and helpful to guests, mangers, and fellow employees.
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OperatorI Contact Feb 2011 - Apr 2012Tirane AlbaniaVodafone Service Customer (Inbound)Responsible for answering the quires of the customers Responsible to satisfy customer and maintain good image for the company Providing customer services to new as well as old customers
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OperatorTregi Marketing , Mar 2010 - Jan 2011Albania ,TiranaGerman Call Center .Outbound Call Center. Advertisement of Bio Gastronomic Italian ProductsUsing questioning and listening skills that support effective telephone communication.Using an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.Handling calls professionallyEffectively dealing with job stress, angry callers, and upset customersBuilding positive rapport with different types of customers over the phone..Identifying voice skills and enhancing a good telephone presentation.
Frida Kushi Skills
Frida Kushi Education Details
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University Of TiranaLanguage And Literature -
Asim Vokshi
Frequently Asked Questions about Frida Kushi
What company does Frida Kushi work for?
Frida Kushi works for Highcresthotel
What is Frida Kushi's role at the current company?
Frida Kushi's current role is Assistant front office manager Highcrest Hotel.
What schools did Frida Kushi attend?
Frida Kushi attended University Of Tirana, Asim Vokshi.
What skills is Frida Kushi known for?
Frida Kushi has skills like Hotel Management, Hotels, Front Office, Pre Opening, Hospitality Industry, Hospitality Management, Hospitality, Revenue Analysis, Rooms Division, Resorts, Food And Beverage, Tourism.
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