Frida Pollack-Galvan Email and Phone Number

• Manage Logistics department – Supervise stock, analysis reporting and implementation.• Forecast allocation.• Responsible for generating POs, recording them in system and tracking the process until the product is received.• Oversee international procurement process of wine and champagne from European suppliers – Manage logistics of importing containers into the United States.• Logistics contract negotiation, supplier and distributors account set up.• Compliance – In charge of Liquor permits, licensing and insurance renewals.• Partner with CEO and sales team on implementing sales strategies

• Manage and maintain heavy appointment calendars for Chief Merchandise Officer, VP of Planning and Merchandising and two Divisional Merchandise Managers. • Arrange International and domestic travel for Chief Merchandise Officer, VP, Divisional Merchandise Managers (and other executive as needed).• Manage Co-op and Vendor Paid Position contracts making sure all contracts are accurately executed, partnering with the Finance and Marketing Department.• Create and submit monthly ship communication - listing promotions and price changes to be distributed and executed onboard 90 ships.• Manage and keep travel budget log for Merchandising, Planning & Distribution Department.• Domestic and International Expenses Reports, for Chief Merchandise Officer, VP, Divisional Merchandise Managers and other executive as needed.• Arrange and organize corporate meetings, vendor meetings, and internal events.• Organize trainings.• Office management.

• Produce floor plans for stores (as needed via Design Review) scheduled for renovations, modifying floor plans as directed to present to Store Development.• Manage purchase order process for 9 districts, assisting Regional Directors in creating, P.O.’s, contacting vendors and making sure the orders were delivered in a timely manner to the stores.• Generate agenda, compilation of success stories, photo presentation and photo recognition for Regional VP of Visual Merchandising weekly conference calls.• Manage and distribute all documentation needed for Capital Projects for the Southeast Region, partnering with Corporate New York.• Assumed additional task assigned by Regional Director of Stores.• Manage calendars, expenses, and travel arrangements for 3 Senior Executives.• Create and maintain reports for 3 Senior Executives.

Regional Administrative Assistant to Regional VP of Visual Merchandising

Macy’s Florida Corporate Headquarters – Downtown Miami (2006 – to present)Administrative Assistant to V.P. of External Affairs and Government Advocacy, Legal, Licensed Partner Businesses, Foods and to V.P. of Regional Operations and Logistics.• Effectively managed calendars for two company Vice Presidents and coordinated their travel arrangements.• Organized meetings with government and city officials.• Assisted and worked as liaison with the Atlanta legal department, translating legal documents for Macy’s Puerto Rico and submitted to Federated for follow up and resolution.• Managed licensed business contracts as well as short-term agreements for all South Florida stores.• Created capital purchase orders for three Regional Operations Directors.• Worked side by side with the Food Division based in Minneapolis to obtain operation licenses and permit for 6 new concept restaurants.• Created and completed expense reports, ordered supplies for the complex.• Member of the OLA (Of Latin Ancestry) Committee

Administrative Assistant to Store General Manager (2004 – 2006)• Provided customers with support to resolve issues or complaints to ensure proper handling and the best resolution to the customer’s problem• Answered via email and telephone Customer Response Letters (CRL) posted by customers online on our website in absence of General Manager.• Translated Customer Response Letters (CRL) from speaking Spanish customers to guarantee the appropriate treatment of the customer’s issues.• Created and monitored reports as needed.• Created work orders for all maintenance matters for the store.• Typed and revised selling manager’s annual reviews.• Managed merchandise removal from the selling floor for meeting and catalog photo shoot purposes, making sure that the items were returned to the floor in a timely manner and charging the correct department for items not returned.• Distribution of agendas and meeting minutes to 11 managers for weekly general manager’s meeting.• Process expense reports for General Manager.• Safety Committee member.

Administrative Assistant-to-Assistant Store Manager (2004)• Conducted monthly audits for tie downs, case under stock, pre-sell, damage, fitting rooms and stock rooms and shortage compliance throughout the store to ensure that safety and loss prevention guidelines were followed by all associates. • Provided training to associates for proper cosmetics merchandise documentation for disposal.• Administered inventory equipment.• Assisted and participated along with management of Bi-annual total store inventories, coordinating all details.• Strategized and partnered with Loss Prevention to avoid shortage.• Safety Committee member