Friday Michael Email & Phone Number

Damaturu, Yb, Ng

Damaturu

• Coordinating various operation units of the branch.• Update, monitor and maintain proper accounting records and documentation of branch transactions prevent fraud and irregularities and safeguard assets of the bank.• Reviewing incoming/Outgoing clearing cheques to ensure timely/proper booking of same in conformity with Clearing/Bank's procedure.• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.• Resolved customer complaints in professional and timely manner.• Developed and maintained positive relationships with customers to build rapport and trust.• Maintained records of service transactions and customer feedback for future references.• Implemented strategies to increase customer service satisfaction ratings.• Monitor cash levels and ensure that cash limits are not exceeded.• Daily monitoring, cash count and reconciliation of ATMs and report rendering.• Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.• Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.

Maiduguri, Borno, Nigeria

To supervise and provide leadership to Tellers.Monitor branch cash levels and ensure that cash limits are not exceeded.Ensure daily ATM cash count and reconciliation.Confirm that all Tellers and Vault are balanced for the day. Closely supervise the Teller's area to prevent frauds.Authorise transaction above limits of Tellers.

Zaria, Kaduna, Nigeria

Abuja Municipal, Federal Capital Territory, Nigeria

Supervising Sales Representatives. Ensuring proper accountability and Rendering of daily, weekly and monthly reports.

Masters In Disaster Risk Management, Disaster Risk Management

Bachelor Of Agriculture, Agricultural Economics