Fridolf Hedlund Email & Phone Number

Development of the new private cloud product offering based on VMware technologies and delivered to customer premises.

"Managing and maintenance of large cloud platform – Tieto Cloud Server and also private cloud (from small to comprehensive solutions) in customer premises. Solving 3rd line tickets and also problem tickets Tieto Cloud Services. On call duty for the whole infrastructure of Tieto Cloud Services.Installing, configuring and managing all aspects of the VMware VSphere environment including creating virtual machines, installing new ESXi hosts, datastore creation and maintenance. VMware V2V, P2V migrations. Importing VMs into Tieto Cloud Server. Maintenance, configuration and installation enterprise storage HP P4000 SAN. Using and installing Novell NetIQ Cloud Manager Orchestration.Analyze system performance and suggest/implement tuning as needed, including Performance Monitoring, implementation of Event Alerts. Implementation of hardware monitoring for HP and Dell servers - HP Systems Insight Manager (HP SIM) and Dell OpenManage Essentials."

Installation and re-installation of software, maintenance of computers and laptops (cleaning, replacement of components or. claim). IT support and taking care of employees. Processing and verification of documents and communications with the authorities (municipality, traffic inspectorate, post). Training officer vehicles up to 3.5 t, health and safety and fire safety. Record keeping and responsibility for these trainings.

"Responsible for taking care and service of calling customers owning the telephone line in combination with data services.Duties included revision of the payments and invoicing with the customers, gathering of the unsettled claims, timetable for repayments, migration of the customer tariffs, dealing with complaints, providing complete information about parameters and setting of the telephone and other additional services.Last half-year I worked as a junior team leader – support to executives with training the newcomers and their supervising during their work."

The complete diagnostic process of motherboards of the brand Asus, resulting in fault clearing after finding of the cause. The process is finished by the load test of the motherboard.