Frieda De Graaf Email & Phone Number

Schiphol

Amsterdam Area, Netherlands

• Helping our 22 Tech teams to make the decisions for their products that contribute the most value to our “we make low cost, feel good” strategy. Responsible for:
• Portfolio Management of 22 digital teams and a budget of 20-25 million euro for the best innovation possible
• Put decision power lower in the organization by creating transparency
• Part of the Management team of Transavia as representative for Change & Innovation and the IT Lead team

Rotterdam En Omgeving, Nederland

• Responsible for:
• Skilled service desk support of 20 people: We solve your tech problem with a smile, before you even notice it, with an average NPS of >60.
• Setting up the Application Specialist role in Coolblue and recruiting a team
• Advice and negotiation of third party software contracts
• Delivering the Tech for offices, shops, depots and warehouses
• Product Owner a.i. Digital Workspace

Schiphol

Team Manager in the Information Management Organization (IMO) of KLM Operations. Responsible for:- A team of Functional Application Managers, Business Analysts and Project Managers focussing on the analysis and maintenance (SCRUM) of mobile technologies for frontline employees.- Setting the Mobile Employee Strategy together with the development teams and.

Schiphol Oost

• Hired as young potential to participate in a two year traineeship program for IT. During the I worked on 4 projects/assignments of 6 months:
• Project 4: IS Operations: ad interim Manager Middleware responsible for: - Team of 22 professionals on the middleware subject (SOA/Interfacing) - About 50 business projects per month - Seven platform innovation projects
• Project 3: IS Development: Project Manager Mobile Development responsible for: - Development of apps for KLM consumers and employees - Communication (JSON/REST) layers of own mobile products
• Project 2: IS Distributed Services/IMO E&M: Life Cycle Management of business services
• Project 1: IMO Passenger Operations: Emergency Response Website and Business Continuity

• Coordination of the high school program "ICT in de Wolken" for high school students with a strong motivation for IT (2013/now)
• Chairman of the first STAR Master Study Club Marketing (2009/2010)
• Commercial Researcher STAR International Business Study Vietnam (2008/2009)
• Multiple Committees @ rowing club ARSR Skadi (2007/2011)

• Market Research for a B2B customer segment (sales revenue $3 million)
• Proposed a new market position for this customer segment
• Presented insights based on public data to board of B2B clients

• For example: researcher for PortIdea, sales assistant for C1000 supermarkets, administrative work, making city council meetings transparent on internet, in- and outbound telesales

• Developed a 20.000+ query database by linking smaller databases with SQL
• Analyzed database for factors that increase the price of a journal

Msc, Finance

Msc, Marketing

Electives: Project Finance, International Research Project, CRM and e-marketing

Bsc., Business Mathematics

Activities and Societies: NOVA

Bsc., Business

Bsc., International Business Administration