Friederike Schultz Email & Phone Number

Talks about: #digitaltransformation #AI, #innovation, #human experiences, #business building, #sustainabilityMy vision is to digitally transform organizations and societies, hereby addressing the complex challenges and opportunities of the digital age (e.g. sustainability, genAI), leveraging human experience design, innovation and change management, and business building. As transformation leader and scientist, my mission is to bridge the gap between theory and practice, and to create positive impact and value for both society and business.As an Associate Partner and global CX leader at McKinsey, my work in digital & AI transformation and customer/employee experience helps global organisations build new businesses around stellar human experiences, improve their performance and scale changes globally. Over the course of my career, I’ve led transformations in a range of industries including telco & media, energy, insurance, banking.In my work as Professor in management, media studies and sustainability, I provided insights on societal value changes and digital media dynamics, as well as management strategies to respond to these grand challenges. My research has been published in prestigious academic journals such as Journal of Management Studies, Journal of Business Ethics, and Journal of Communication.