Frilly Fadhilah Lestari Email and Phone Number
I am a dedicated professional with a Bachelor's degree in English Education, merging a strong foundation in teaching with diverse experience in sales, customer engagement, and client relationship management. My career spans roles as a Facilitator for Beasiswa Akademi and Bimbingan Kesiapan Kerja program of Ruangguru and I have excelled in sales and telemarketing positions at Southeast Asia's largest tech-enabled education provider, PT Ruang Raya Indonesia (Ruangguru), and at PT Bening's Pratama Group (Bening's Clinic).As a Telemarketer, I honed my ability to connect with clients, provide detailed information about services, and offer personalized solutions to meet their needs. I played a key role in increasing customer interest and appointments through effective communication and persuasive techniques. By building strong relationships, I have contributed to growth and customer satisfaction across various campaigns. These experiences have enabled me to develop a versatile skill set in sales, customer service, and business development. I have consistently surpassed performance targets, demonstrating strong negotiation, interpersonal, and communication skills in each of my roles. My unique blend of educational and commercial experience allows me to thrive in both education and business settings, enabling me to thrive in fast-paced environments and driving impactful results. I am always eager to collaborate, grow, contribute, and explore new potential opportunities. Let’s connect!
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TelemarketerPt.Benings Pratama Group Feb 2022 - PresentLampung, IndonesiaIn my role at Bening's Clinic Lampung, I focus on building, establishing, and enhancing relationships with over 15.000 existing and new customers. I am responsible for ensuring the effectiveness and efficiency of our sales processes, consistently achieving and surpassing sales targets.Key Responsibilities:-Strengthened relationships with both current and potential customers to drive clinic engagement and retention.-Maintained the performance of product sales, ensuring adherence to clinic standards.-Prepared and analyzed daily, weekly, and monthly sales reports, as well as patient data, utilizing tools such as Google Spreadsheet and Microsoft Excel.-Achieved monthly sales targets for two months in both 2023 and 2024, contributing to overall clinic growth.-Developed and implemented social media-based sales strategies to expand the clinic’s market reach.-Collaborated with the Public Relations and Marketing divisions to strategize and execute business growth plans.-Managed over 70 appointments and transactions weekly, ensuring customer satisfaction and smooth operations.This role has allowed me to apply my sales, relationship-building, and strategic planning skills, contributing directly to the business' success and growth.
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Career Mentoring Intensive FacilitatorRuangguru Jun 2022 - Aug 2022Indonesia- Spearheaded engaging online discussion sessions, facilitating two weekly meetings (2 hours each) to mentor and support participants in their career development.- Actively guided Career Mentoring Intensive participants to reach peak performance, providing personalized feedback and fostering a collaborative learning environment.- Monitored and nurtured participant engagement, ensuring consistent enthusiasm and active participation throughout the program.- Managed crucial administrative tasks, including attendance tracking, discussion oversight, and reporting, to streamline the online learning process.- Successfully cultivated a vibrant, interactive community by encouraging dynamic discussions and ensuring every participant was actively involved. -
Beasiswa Akademi By Ruangguru FacilitatorRuangguru Sep 2021 - Apr 2022Indonesia- Led dynamic and interactive online discussions twice a week, mentoring participants of the Ruangguru Academy Scholarship to maximize their learning potential and career readiness.- Provided personalized support to scholarship participant, helping them unlock their best performance and achieve academic and professional goals.- Closely monitored participant engagement, ensuring an energized and supportive learning environment that encouraged active involvement.- Managed essential administrative functions, such as tracking attendance, overseeing Skill Academy class progress, and ensuring smooth online session operations.- Successfully cultivated a collaborative and vibrant study group culture, consistently motivating participants to contribute actively in discussions and learning activities.
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Field Education ConsultantRuangguru Jan 2020 - Apr 2021Bandar Lampung Area, Lampung, Indonesia- Consistently exceeded sales targets for Skill Academy products, achieved monthly goals for 4 consecutive months.- Built and maintained strong relationships with over 1,000 users of the Ruangguru and Skill Academy platforms, ensuring high customer satisfaction and retention.- Conducted in-person outreach, visiting over 50 schools within my assigned region to promote effective, technology-based learning solutions.- Played a key role in driving the efficiency and success of Ruangguru’s product sales through tailored strategies and customer support.- Directly assisted students in improving their academic performance by guiding them in utilizing Ruangguru's educational tools and resources.
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English Private TeacherFrill’S English Sep 2018 - Jan 2020Bandar Lampung Area, Lampung, Indonesia- Provide personalized English tutoring to students from elementary to senior high school, adapting teaching methods to fit diverse learning needs and age groups.- Develop engaging and interactive learning materials to make English lessons fun and effective, fostering both language comprehension and communication skills.- Focus on improving students’ overall performance, whether it's for academic purposes or personal language development.- Offer tailored support in areas such as grammar, vocabulary, writing, speaking, and test preparation, ensuring students achieve their full potential.
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Assistant Instructor (Efl)Kumon Indonesia Oct 2019 - Dec 2019Bandar Lampung Area, Lampung, IndonesiaTeaching English for Elementary andHigh School Students
Frilly Fadhilah Lestari Skills
Frilly Fadhilah Lestari Education Details
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English/Language Arts Teacher Education -
Sma Negeri 15 Bandar Lampung
Frequently Asked Questions about Frilly Fadhilah Lestari
What company does Frilly Fadhilah Lestari work for?
Frilly Fadhilah Lestari works for Pt.benings Pratama Group
What is Frilly Fadhilah Lestari's role at the current company?
Frilly Fadhilah Lestari's current role is Telemarketer | Service, Administration, Consulting, and Fasilitating.
What schools did Frilly Fadhilah Lestari attend?
Frilly Fadhilah Lestari attended Universitas Lampung, Sma Negeri 15 Bandar Lampung.
What skills is Frilly Fadhilah Lestari known for?
Frilly Fadhilah Lestari has skills like Public Speaking, Radio Broadcasting, Teaching, Event Planning, Event Management, Copywriting, Microsoft Office, Driving.
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