For over a year, I have been working as an inbound customer service specialist at iQor Philippines, where I assist business owners in managing their micro business accounts with T-Mobile. I handle various inquiries and requests related to mobile plan services, additional phone features, billing disputes, payment arrangements, phone activation, and troubleshooting. I strive to provide exceptional customer service, ensuring client satisfaction and high-quality standards.My current role builds on my previous experiences as an outbound sales agent and a technical support representative, where I developed my skills in communication, persuasion, problem-solving, and decision-making. With over 10 years of experience in the BPO industry, I have also honed my leadership abilities, enabling me to lead and motivate teams effectively, resulting in improved productivity and performance. I have a keen eye for process optimization and workflow enhancement, driving increased efficiency and cost savings for the organizations I've worked with. I have a BS in Optometry from Centro Escolar University, which has given me a solid foundation in the field of vision and eye care.