Fritz Gerald Cabrera Email & Phone Number
Who is Fritz Gerald Cabrera? Overview
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Fritz Gerald Cabrera is listed as Customer Service Specialist at iQor Philippines, a with 6837 employees, based in Laguna, Calabarzon, Philippines. AeroLeads shows a matched LinkedIn profile for Fritz Gerald Cabrera.
Fritz Gerald Cabrera previously worked as Inbound Customer Service Specialist at Iqor Philippines and Restaurant Owner at Ode'S Bistro Grill. Fritz Gerald Cabrera holds Bachelor Of Science - Bs, Optometry from Centro Escolar University.
Email format at iQor Philippines
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About Fritz Gerald Cabrera
For over a year, I have been working as an inbound customer service specialist at iQor Philippines, where I assist business owners in managing their micro business accounts with T-Mobile. I handle various inquiries and requests related to mobile plan services, additional phone features, billing disputes, payment arrangements, phone activation, and troubleshooting. I strive to provide exceptional customer service, ensuring client satisfaction and high-quality standards.My current role builds on my previous experiences as an outbound sales agent and a technical support representative, where I developed my skills in communication, persuasion, problem-solving, and decision-making. With over 10 years of experience in the BPO industry, I have also honed my leadership abilities, enabling me to lead and motivate teams effectively, resulting in improved productivity and performance. I have a keen eye for process optimization and workflow enhancement, driving increased efficiency and cost savings for the organizations I've worked with. I have a BS in Optometry from Centro Escolar University, which has given me a solid foundation in the field of vision and eye care.
Fritz Gerald Cabrera's current company
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Fritz Gerald Cabrera work experience
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Inbound Customer Service Specialist
- Assist Business Owners in managing their micro business accounts(10-25 lines) with T-Mobile Account:- Mobile Plan Services and additional Phone Features- Billing Disputes and Payment Arrangements- Phone Activation and Troubleshooting.
Customer Service Specialist
Restaurant Owner
- Overseas the development of the restaurant’s concept, which involves deciding on the cuisine, ambiance, and menu offerings to appeal to the target audience. - Manage various aspects of business planning, including obtaining licenses, permits, and creating a comprehensive business plan outlining objectives, financial projections, and marketing strategies.
Technical Support Representative
- Resolved customers concern with Technical issues by phone or email- Follow up with the customers' open ticket on a daily basis.
Business Development Manager
Total Oil and Gas Resources Inc. | National Capital Reg, Philippines- Creates market position by locating, developing, defining, negotiating,and closing business relationships.- Yearly strategy planning- Communicate with Management and Client the requirements to buildthe business on possible areas for expansion.
Marketing Supervisor
- Creating program strategy to make the product more appealing to thecustomers.- Making sure that the program specifics were implemented andobserved.- Assist Outbound Sales Representatives in meeting their monthly quota.- Conduct training and coaching to groups of individuals according toestablished procedures.- Submit weekly and monthly progress reports.- Yearly Planning to improve the sales program.- Conduct employment interviews.
Assistant Team Leader / Sme
- Assist Customer Service Representative in resolving customers'concerns.- Provide coaching to Customer Service Representatives on how toimprove the quality of their calls.
Customer Service Representative
- Take inbound calls to assist customers with:- Mobile Plan Services- Billing disputes- Phone features- Other mobile plans and services that can be added to supportcustomers’ needs
Fritz Gerald Cabrera education
Frequently asked questions about Fritz Gerald Cabrera
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What company does Fritz Gerald Cabrera work for?
Fritz Gerald Cabrera works for iQor Philippines.
What is Fritz Gerald Cabrera's role at iQor Philippines?
Fritz Gerald Cabrera is listed as Customer Service Specialist at iQor Philippines.
Where is Fritz Gerald Cabrera based?
Fritz Gerald Cabrera is based in Laguna, Calabarzon, Philippines while working with iQor Philippines.
What companies has Fritz Gerald Cabrera worked for?
Fritz Gerald Cabrera has worked for Iqor Philippines, Ode'S Bistro Grill, Sutherland Global Services Ltd, Total Oil And Gas Resources Inc., and Istor Data Solutions.
How can I contact Fritz Gerald Cabrera?
You can use AeroLeads to view verified contact signals for Fritz Gerald Cabrera at iQor Philippines, including work email, phone, and LinkedIn data when available.
What schools did Fritz Gerald Cabrera attend?
Fritz Gerald Cabrera holds Bachelor Of Science - Bs, Optometry from Centro Escolar University.
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