As the CEO of Defrilex, I oversee two successful businesses that provide high-quality language and customer service solutions to a diverse range of clients. Defrilex Language Services offers dependable interpretation, translation, and localization services through a vast network of highly skilled language professionals. Defrilex Solutions is a Contact Center that manages the customer service interaction of telecommunication, financial services, and utilities companies.I have a strong background in business administration and management, having graduated with a BBA from CSU Global in 2019. I am passionate about closing the communication gap between people from different linguistic and cultural backgrounds, and empowering my employees with benefits, growth opportunities, competitive salaries, and wellness. I have also developed core competencies in outbound sales, help desk support, and team management, which have enabled me to increase the revenue, retention, and satisfaction of both my customers and my staff.