Instructional Designer & and eLearning Specialist with 6 Years of Experience- Specialized in developing comprehensive simulation training content for Epic software, focused on UNC Healthcare System applications.- Proficient in a wide range of operations, including patient check-in, clinical procedures, and billing processes.- Expertise in creating and refining engaging video training materials for Learning Management Systems (LMS) and SharePoint.- Demonstrated leadership in managing LMS training content for significant Epic@UNC upgrades and Go-Lives, offering vital support to Instructional Designers in various Epic functional areas.- Lead Instructional Designer and content developer for diverse non-Epic software implementations, including Vocera, Dragon Medical, Microsoft 365, Infor, and cutting-edge AI applications.- Employ innovative learning strategies that integrate eLearning with MS Teams sites, encompassing e-learning modules, video content, and training support materials to enhance adult learning experiences.- Strong communication and collaboration skills, with a background in Human Resources, Healthcare, and the Pharmaceutical industry, contributing to effective leadership and teamwork in achieving educational goals.

Independent Consultant - PerSight Assessments

Javelin HR, Morrisville, NC 11/2011-1-2017PRODUCT AND PROGRAM DEVELOPMENT SPECIALIST Key member of the Development Team for Accelerate MD, an interpersonal skills assessment and learning program for physicians • Conducted extensive market research and analytics of health care market to come up with a product niche area• Developed and scripted content for eLearning assessments based on competency and behavioral expectations for over 40 seed scenarios in the pilot project based on ACGME and HCAPS standards• Worked with Industrial Organizational Psychologists and business professionals to calibrate scoring and assessment delivery to increase consistency and accuracyTRAINING LEAD, 1/2014 to 12/2015Successfully trained and oversaw a team of 20 Human Capital Assessment Specialists conducting training assessments for Glaxo Smith Kline. Built a team centered on competency framework and a shared vision.• Researched current healthcare markets under the Affordable Care Act and worked with SME to develop over 40 unique assessments and simulations• Created assessment specialist training including classroom facilitation, E learning modules, and supplemental training pieces for key simulation deliverables and scoring• Oversaw over 125,000 tests and simulations to assess sales representatives and managers knowledge, skills, abilities and behaviors.• Achieved a 92% scoring reliability rating by leading calibration sessions and aligning scoring simulations.HUMAN CAPITAL ASSESSMENT SPECIALIST, 11/2011 to 12/2013Demonstrated industry knowledge delivering simulations and tests to pharmaceutical sales representatives including field and payer representatives for customer engagement, scientific knowledge, and business acumen. • Increased scoring accuracy and delivery by collaborating with colleagues to calibrate scoring and develop delivery best practices• Collaborated with client SME to develop complex payer role play simulations

Expertly managed the recruitment process of independent contractors and consultant trainers to educate and service seniors with supplemental benefits and financial services in the Medicare market. • Successfully re-engineered the department by implementing a national web-based recruitment process and streamlined recruitment training process, policies, and procedures• Increased department revenues to $22M - $30M annually• Contributed to the design and copy of national corporate advertisement and marketing campaigns• Oversaw the curriculum development and training of recruitment team

Effectively managed first contact resolution of existing employee and company retiree benefit questions and concerns in a call center environment. Delivered high quality, customer focused service by maintaining through knowledge of enrollment processes and timelines, Medicare, HMO and Indemnity plans, 401K, Group Life Insurance, COBRA, HIPPA, FMLA, Long Term Disability, Flexible Spending Accounts, Holiday and Vacation plans.• Appointed Technical Specialist of the Implementation Team to convert to a new HRIS technology. Assisted 40 peers and managers with transition to new software and developed new performance management targets.• Consistently exceeded efficiency and call volume targets while achieving a high ratio of first contact resolutions. Expertly communicated complicated policy matters to difficult customers.• Key member of the team to successfully complete 2 open enrollment benefit cycles for IBM account.