Fritzo Rizky R. Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

- Managed existing partners and acquired new ones.- Resolved partner issues and provided effective solutions.- Held regular meetings with partners to identify opportunities for transaction growth.- Monitored daily flight search, booking, and issuance success for flight partners.- Handled commercial processes from agreements to production launch.- Developed quarterly projects to help partners increase their transactions.- Managed API and metasearch partners, and crafted strategic plans to drive transaction growth.

Jakarta Raya, Indonesia

- Ensured the success rate performance of payments, e-recharge, insurance, Pelni, and bus services.- Escalated and followed up with the tech team on product issues, maintaining detailed issue logs and documentation.- Created comprehensive project documentation.- Analyzed transaction data to identify growth opportunities.- Gathered feedback from agents/customers related to each product.- Conducted daily system checks to identify and escalate product issues to third-party or tech teams.

Jakarta, Indonesia

- Led the alternative distribution channels, including API, metasearch, and affiliates.- Ensured all issues were followed up and resolved promptly.- Recruited and managed both local and international partners.- Supported partners with inquiries, complaints, and manual requests, providing 24/7 assistance as needed.- Built and maintained strong, long-term customer relationships by understanding and addressing partner needs.- Held weekly and monthly calls with partners to strategize on transaction growth and identify needs.- Assisted partners through the API integration process until they went live.

Jakarta, Indonesia

- Planned and conducted product audits to ensure quality standards.- Drove operational plans based on organizational targets and reported deviations to relevant divisions.- Assisted in creating and executing digital promotions for partners.- Managed train tickets, e-recharge/PPOB, and travel insurance products at Via.com.- Maintained product success rates and coordinated promotions with third parties.

Jakarta, Indonesia

- Supported the entire ticketing life cycle, including booking, rescheduling, refunds, cancellations, and reroutes.- Managed customer and agent inquiries or complaints via email, chat, and phone.- Prepared daily and monthly operational reports.- Ensured customer and agent satisfaction with services provided.