Team Leadership: Lead three direct reports and a geographically, culturally diverse, cross-functional, 20-member team; facilitated rapid prototyping and provided domestic priority customer support by adding a domestic engineering resource. Partner Collaboration: Work with Cisco teams to gather product requirements and support pre-sales activities; ensure cross-product compatibility and inclusion of new Cisco features in products prior to Cisco product launch.Business Development: Develop additional web-based portals that provide key value to the customer’s IT and business organizations which enables Cisco to win deals and differentiate their solution from other vendors.Proof of Concepts: Collaborate with Cisco and internal development teams to rapidly extend product prior to high-profile POCs completed with Telefonica Spain, Telmex Chile, Embertel Brazil, Telecom Malaysia, and Zajil (Kuwait)

Team Leadership: Led one direct report and twelve indirect including engineering managers, team leads and developers, software developers, QA engineers, graphic designer, and a technical writer.Product Line Management: Managed product line’s full life cycle from requirements analysis to deployment; lines included provisioning/monitoring for data, voice, security, wireless hardware, and server products.ROI Optimization: Maximized ROI by leading development of a domain-specific product platform that allowed company to build commercial products quickly, efficiently, and cost-effectively.Internal Communication: Bridged the gap between IT engineers and developers by working directly with customers to ensure perceived requirements were fully vetted and transformed into products that met client needs.Selected Projects: (all delivered on-time and on-budget)Cisco’s E-Learning Lab: Led 14-member, cross-functional team that developed LabOps platform and established new E-Learning lab standard for Cisco Systems; created architecture and deployment strategy that transitioned environment from Intranet to Extranet and enabled it to open up to Cisco partners and customers worldwide. Over 20,000 eLearning and instructor-led training labs have been delivered on Cisco hardware and software since product was first deployed.Platform Enhancement: Managed extension of automation platform to support 17 vendors and 500+ network devices such as routers, switches, firewalls, DSLAMs, access points, and servers. Collaborated with development team on expansion of core protocol support to 15+ protocols including JMS, CORBA, SOAP, and TIBCO.VoIP: Led eight-member, cross functional team that enabled Telmex Colombia (service provider) to deliver a cost-effective, cloud-based service to multinational enterprises with offices in Columbia; expanded product to include localized multitenant front end for Cisco Unified Communications Manager.

Designed and built server and workstation solutions for small business customers who wanted to outsource IT needs. Led seven-member contractor team in development of four core products in 30 days with a $250,000 budget. Authored product requirement definitions for browser-based configuration wizard to shift manufacturing process to 100% scalable solution.

Played key influencing role during company’s highest and most profitable growth period. Provided technical guidance to six-member team. Managed largest and most challenging deliverables to clients including Wells Fargo, Royal Caribbean Lines, and FedEx/Kinko’s.

Directed development and release of three versions of DeskTracy, a commercial resource-tracking software package used by Kinko’s worldwide. Served as lead technical engineer for corporate accounts.