Faisal Khan Email & Phone Number

Frisco, TX, US

San Mateo, California, US

• In my current role, I lead a merged team of 5 direct reports and over 100 total reports. I manage a $15 million budget, accounting for 3% of company spending, and support global IT operations across EMEA, APAC, and NA.
• Successfully steered the post-merger integration strategy working closely with Deloitte and internal teams to deliver Lead to Cash and Post-sales process integrations.
• Led the application rationalization strategy to identify duplication and streamline applications across the enterprise.
• Delivered a 14% reduction in user administration time ($900k labor savings annually) and 15% lower development and support costs ($161K in labor productivity gains annually).

San Mateo, California, US

• I expanded my leadership role to oversee EMEA and India teams spanning 65 total resources and a $300M book of business.Highlights of accomplishments in this role include:
• Improved customer churn rate by 1% after automating models (4-member team in India was managing 2K customers) and segmenting customers by high touch vs low touch vs digital touch.
• Introduced success package offerings, increasing value for the customer and resulting in $19.3M in revenue, securing 397 customers in 18 months.

San Mateo, California, US

• I was recruited to transform the customer management team, leveraging my technical background to engage key customers. I scaled the team by recruiting technical resources and defining a new success journey. Here, I.
• Improved renewal rate from 82% to 87% in the first year after focusing the team on technical use cases of the customer. Conducted quarterly business reviews and engaged customers at the technical level to uncover.
• Delivered $5M in revenue growth to bottom line after transforming customer engagement and redefining GTM strategy.

San Mateo, California, US

Mckinney, TX, US

I initially served as Board Advisor for AI-based solution for Revenue Accuracy and Customer Intelligence. I was instrumental in developing product vision and roadmap. I recently joined as a Board Member in March 2023 driving GTM strategy and overall revenue growth.

Mckinney, TX, US

Advising on the product vision, roadmap and GTM strategy.

• During this time, I established and expanded the Middle East office with a team of 4. I grew the team across the Middle East and Africa region, doubling the team twice over my tenure. I also assumed an international.
• Designed Business Strategy for MEA region through collaboration with the Regional Sales Director. Delivered net new sales (On-Prem and Cloud) growth of 50% YoY in 2016 and double-digit growth in previous years.
• Drove Big Data and Cloud growth strategy across the region, increasing cloud business by 80% YoY, 2014 – 2017.
• Sourced, recruited, developed, and mentored top regional talent, scaling the team from 4 to 16 over tenure.

Successfully led workshops with enterprise customers to understand their landscape and identify gaps in their Information Management maturity. Workshops focused on interviewing LoB executives to understand their business challenges and aligning them with overall Information Management strategy and delivering architectural roadmaps for transformation with.

Armonk, New York, NY, US

• I was promoted to the Information Agenda Consulting Team, with accountability for evangelizing, defining, and managing the delivery of advanced Information Management, Business Analytics, and Optimization solutions to.
• Built strategic relationships with C-suite and business heads following delivery of value engineering workshops, presenting return on investment (ROI) opportunities, including full project roadmaps to guide.
• Awarded IBM Sales Eminence Award for achieving 110% of the target.

Armonk, New York, NY, US

As part of the Infosphere Master Data Management Software Portfolio, which included MDM Server and MDM Server for PIM, I provided technical pre-sales consultancy expertise. I was member of Community of Practice for Master Data Management and provided deep technical expertise. I helped the business clients understand their master data management strategy.

Northbrook, IL, US

Led and managed a mulit-million dollar Automated Clearing House conversion project. Managed a SOA implementation for exposing mainframe business functionality to the enterprise. Assisted in the design of a enterprise-wide.NET Reference Architecture Framework. Led the effort to implement the framework in a Credit Card Application upgrade. Managed and.

As an independent data management consultant, worked with various clients across the Chicago region focused on the BFSI vertical. Part of a technical team on a multi-platform development of AR, AP and GL system for a leading food industry company, developed functional requirements based on the client interviews. Led and managed an enhancement of a Billing.

Paris, France, FR

As a technical member of a project team, I provided multiple roles in successful delivery of various projects. Worked for a major insurance and healthcare company.

Bs, Electrical Engineering

Ms, Information Systems