Startup. Wireless fiber provider achieving speeds of 2 Gbps. Completely new (blank canvas) implementation of the Salesforce core platform with Field Service Lightning and an integration with the Chargebee subscription billing system. Work with a team (architect and dev) to implement Sales Cloud, Service Cloud, and Field Service Lightning.

Freelance Salesforce Administrator. Help local and remote companies that need additional training and configuration help. Projects have included: Salesforce campaigns, Sales Cloud training, Service Cloud training, and custom report building.

CRM System Administrator for the Arizona College of Nursing. Accredited programs are offered nationally in nursing (bachelors and post-graduate) as well as general healthcare (dental assisting, healthcare administration, pharmacy technician, and more). The Velocify CRM system (leads acquisition and management) was replaced with increased functionality from Salesforce, including integration with the CampusNexus student information system and Five9 (CTI/dialer). CRM at Arizona College is used to track, manage, and facilitate success outcomes (graduation and career placement). Work with an offshore development team. Responsible for data cleanliness (sharing with a data warehouse and business intelligence), workflows, validations, reports, and dashboards. Perform business analysis and have responsibility for CRM system roadmap.

Salesforce admin at doTERRA International, world leader in essential oils, wellness, and philanthropic service. Implemented Einstein Analytics. Helped move the charitable arm of the business from spreadsheets and external email to a dedicated Salesforce app. Extensive work with Salesforce Communities and custom integrations that are both internal and external-facing.

Salesforce admin at Vivint Solar, world leader in residential rooftop solar energy generation. Unlimited Edition. Service Console and custom integrations for field sales, field service, and call centers. Custom apps, Email to Case, Omni Channel, and phased rollouts for Lightning. Implementation support for Salesforce Marketing Cloud.

Veterans First Mortgage is a national leader offering mortgage funding and related financial products to US veterans and the military community. Solo admin. Replaced a legacy CRM system with the Salesforce Financial Services Cloud (FSC). FSC is Lightning-only. Replaced Oracle's Eloqua marketing automation system with the Salesforce Marketing Cloud (MC), including Journey Builder and reply mail management.

Salesforce.com (SFDC) administrator and Certified ScrumMaster. Vivint is a global leader in home automation and energy management. Helped with the initial release of SFDC (Unlimited Edition). Managed over 6,000 licenses. Worked with related systems: Workday, Salesforce Marketing Cloud (SFMC, formerly ExactTarget), S-Docs (document generation), and Invoca (lead conversion). Implemented Salesforce Knowledge to KCS (knowledge-centered support) standards. Worked on a software development team using Agile/Scrum methodologies in two-week sprint cycles. (Ran Backlog Grooming, Sprint Planning, and Backlog Prioritization.) Used Jenkins, GitHub, and SourceTree for version control and release management. Used a case management system to resolve Salesforce issues from throughout the global company. Established best practices for overall system security and SOX (Sarbanes-Oxley) compliance.

Administered two cloud-based CRM systems: Salesforce (SFDC) and the Leads Management Platform (LMP) from InsideSales.com (ISDC). Implemented Hoopla (gamification) as an app inside SFDC. Connected the PowerDialer as an app inside SFDC. Established benchmarks and best practices for lead generation/inside sales, including cold-calling and pipeline management. Improved the response time on new web leads from 24 hours to less than five minutes. Worked with database vendors (RainKing, DiscoverOrg, and Data.com) to acquire new leads. Areas administered include: User/profile management, communication templates, mass mailings, data imports and exports, the Data Loader, mass updates (ownership transfers, deletes, etc.), Chatter administration, page layout management, creating custom objects, field customization, parent/account hierarchies, products, price quotes and pricing variance requests, basic workflows, assignment rules, web-to-lead (via Hubspot), lead scoring, campaign creation/management, alerts for large opportunities, de-duping, backups, and integration with third-party systems (i.e. Hubspot marketing system, partner portal, QuickBooks, etc.) through the API.

Used Salesfoce.com (SFDC) to manage sales activities in the Europe, the Middle East, Africa, and the Asia Pacific regions. Used SFDC for leads management (cold-calling), demo scheduling (calendaring and task management), accounts management, opportunities management, building price quotes, contracts management, mass mailings, and revenue forecasting. Did data loads and report building. Gained UK residency status.

Used Act 2000 to manage leads, accounts, and opportunities for two businesses: Financial services and real estate investing/coaching. Imported leads from spreadsheets into Act for cold-calling, scheduling demos and closing presentations. Tracked and reported on revenue production and ROI.

Business development manager in the Midwest US for the PeopleSoft practice of a mid-tier systems integrator (Complete Business Solutions, Inc. changed their name to Covansys).

Folio was a software company specializing in electronic publishing (full-text search and retrieval), and knowledge management. At the end of 1992, Folio was privately-held with over $3 million USD in revenue. Over the next four years it was sold three times to Mead Data Central (Lexis-Nexis), Reed Elsevier, and Open Market.Had full P&L responsibility for all non-US business. Over six years increased international revenue from $250,000 to over $7 million. Led direct sales to strategic accounts and directed channel sales through 80 partners in 30 countries and four continents. Led efforts to release our products in six local versions: Spanish, French, German, Portuguese, Dutch, and Japanese. Held 23 trade shows, user group meetings, and vertical industry seminars in Europe, Canada, Latin America, and the Pacific Rim. Planned and carried out an international PR campaign that generated more than 60 article placements in 12 countries over 2 ½ years.

Solnetics was a consumer electronics company specializing in solar-powered devices. We designed, built, and marketed the world's first solar-powered battery charger for laptop computers and mobile phones. We also marketed a solar-powered AM/FM Walkman-type radio.

Manufacturer and leader in the direct-to-home (DTH) satellite service, mobile video, and IPTV markets. Sold set top boxes into Europe, Asia, and the Middle East.

World's first computer based on the Motorola MC6800 processor. High-quality specialized systems for e-learning and computer-based training. Worked in the aviation division that built flight safety and cockpit procedure training systems for commercial aviation. Sold to airlines in Asia and the Pacific Rim.