Frank L. Email & Phone Number

+ Implemented a comprehensive corporate data protection strategy by enforcing industry best practices and regulatory compliance through Microsoft 365 and Active Directory + Managed end-user accounts, utilizing Baramundi, MS 365, and other management software for robust access controls + Proactively identified and resolved IT vulnerabilities, increasing the environment's resilience + Diagnosed and resolved complex hardware and software issues promptly by exceeding service level… Show more + Implemented a comprehensive corporate data protection strategy by enforcing industry best practices and regulatory compliance through Microsoft 365 and Active Directory + Managed end-user accounts, utilizing Baramundi, MS 365, and other management software for robust access controls + Proactively identified and resolved IT vulnerabilities, increasing the environment's resilience + Diagnosed and resolved complex hardware and software issues promptly by exceeding service level agreements and minimizing downtime for end-users Show less

+ Managed Quality Governance for IT services, specializing in IT Service Management (ITSM) and IT Business Management (ITBM)+ Prepared and led regular strategic meetings with domain managers, service owners, and support delivery managers to ensure alignment and service improvement+ Implemented continuous process improvements in ITSM and ITBM, advising process owners on best practices and workflow enhancements+ Developed and organized two critical dashboards, enhancing operational… Show more + Managed Quality Governance for IT services, specializing in IT Service Management (ITSM) and IT Business Management (ITBM)+ Prepared and led regular strategic meetings with domain managers, service owners, and support delivery managers to ensure alignment and service improvement+ Implemented continuous process improvements in ITSM and ITBM, advising process owners on best practices and workflow enhancements+ Developed and organized two critical dashboards, enhancing operational transparency for IT agents and service managers Show less

+ Managed all technical IT issues before, during, and after computer-based exam administration, either remotely or in-classroom, of all personal devices used by medical students during testing+ Provided data analysis that followed medical program objectives, such as the national and state requirements for USMLE and PANCE content, among others+ Ran and distributed Power BI reports for both the online evaluation and the assessment systems to facilitate program evaluation and accreditation… Show more + Managed all technical IT issues before, during, and after computer-based exam administration, either remotely or in-classroom, of all personal devices used by medical students during testing+ Provided data analysis that followed medical program objectives, such as the national and state requirements for USMLE and PANCE content, among others+ Ran and distributed Power BI reports for both the online evaluation and the assessment systems to facilitate program evaluation and accreditation of the School of Medicine Show less

+ Designed, installed, monitored, and supported technology infrastructures across Cerner applications and servers+ Implemented monitoring for applications and servers, and responded to alarms in a timely manner, preventing client impact and performance degradation+ Ensured 24/7 system built for optimal integrity, recoverability, and availability using a variety of technologies – including but not limited to Linux, Windows, networking, batch scripting, automation, database and… Show more + Designed, installed, monitored, and supported technology infrastructures across Cerner applications and servers+ Implemented monitoring for applications and servers, and responded to alarms in a timely manner, preventing client impact and performance degradation+ Ensured 24/7 system built for optimal integrity, recoverability, and availability using a variety of technologies – including but not limited to Linux, Windows, networking, batch scripting, automation, database and virtualization tools Show less

+ Managed the daily operations of the Security Operations Center keeping the integrity and availability of all stakeholders’ accounts following CISA’s best practices and governance framework+ Reviewed vulnerability scan reports and worked with service owners to address in a timely manner utilizing the SIEM to identify and report on abnormal activity+ Strong leadership skills that contributed to being appointed as a lead for the University's SOC, where I trained and oversaw scheduling of… Show more + Managed the daily operations of the Security Operations Center keeping the integrity and availability of all stakeholders’ accounts following CISA’s best practices and governance framework+ Reviewed vulnerability scan reports and worked with service owners to address in a timely manner utilizing the SIEM to identify and report on abnormal activity+ Strong leadership skills that contributed to being appointed as a lead for the University's SOC, where I trained and oversaw scheduling of other cyber security analysts Show less

+ Coordinated communication and outreach efforts to F-1 students on compliance-related matters, including new students, returning students, and students on OPT + Reviewed daily log of imported changes from the student information system and update records as needed in SAP + Helped the SEVIS coordinator contact exchange visitors and scholars to help them maintain J-1 status + Assisted with new-student arrival and orientations + Designed and wrote the J-1 scholar guide used for… Show more + Coordinated communication and outreach efforts to F-1 students on compliance-related matters, including new students, returning students, and students on OPT + Reviewed daily log of imported changes from the student information system and update records as needed in SAP + Helped the SEVIS coordinator contact exchange visitors and scholars to help them maintain J-1 status + Assisted with new-student arrival and orientations + Designed and wrote the J-1 scholar guide used for incoming international scholars and exchange visitors Show less

+ Prepared, maintained, and pdated risk & savings registers, technical description of offered solution, the technical clause by clause and/or list of derogations, and the project master schedule + Supervised the proper submission of documents in 11 open biddings with the Central Bank of Guatemala for Gala Inversiones, a family business that represented Note Printing Australia from 2001 to 2007 and Orell Füssli Security Printing of Switzerland from 2008 to 2016 + Developed strategic… Show more + Prepared, maintained, and pdated risk & savings registers, technical description of offered solution, the technical clause by clause and/or list of derogations, and the project master schedule + Supervised the proper submission of documents in 11 open biddings with the Central Bank of Guatemala for Gala Inversiones, a family business that represented Note Printing Australia from 2001 to 2007 and Orell Füssli Security Printing of Switzerland from 2008 to 2016 + Developed strategic plans to ensure efficient operation and achievement of goals + Oversaw budgeting, including project budgets, billing, and financial performance of engagements + Introduced polymer technology in the country, which was applied to two denominations of Guatemalan banknotes Show less

+ Supervised administration of standardized exams, including MPRE, LSAT, ACT, and SAT, ensuring strict adherence to testing protocols and procedures+ Managed and organized test materials, accounting for all supplies before and after exams to maintain compliance with standardized testing requirements+ Maintained a secure and focused testing environment, assisting test takers with instructions and promptly addressing any issues to ensure smooth exam sessions

Bachelor'S Degree, International/Global Studies

Master Of Business Administration - Mba

Master Of Science - Ms, Information Technology