Frank Rodenbaugh Email & Phone Number

State College, Pennsylvania Area

• Troubleshot C#, VB.NET, HTML, ASP, JavaScript, JQuery and SQL Server 2005/2008 code changes for software defects based on frequent customer support cases.
• Provided second level customer support including: investigating website errors, analyzing server performance, and locating missing data.
• Performed C#, VB.NET, HTML, ASP, JavaScript, JQuery and SQL Server 2005/2008 edits to fix software errors.
• Monitored log files to determine the cause of website errors and Email outages.

State College, Pennsylvania Area

• Developed Schoolwires Centricity-2 web software in C#, VB.NET, HTML, ASP, JavaScript, JQuery and SQL Server 2008 to be used for clients to develop robust interactive web sites.
• Created and optimized stored procedures in a SQL Server 2008 environment.
• Located and corrected code defects.
• Added user interface messages and notifications to aid in customer experience.

• Developed custom applications and web pages with C#, HTML, and SQL Server 2005 stored procedures integrating with Microsoft Dynamics CRM for essential business reporting to meet the demands of executive management.
• Created and updated custom workflows in C# for CRM to ensure data integrity and usability.
• Customized CRM by adding fields and user-defined screens.
• Managed the CRM server including: Server maintenance, software updates, and data cleanup.
• Created and maintained SQL Server Reporting Services reports integrated with the CRM database.

• .NET Developer Master’s Program
• Developed solutions for diverse programming scenarios in C#, employing object–oriented programming concepts such as: encapsulation, inheritance, polymorphism, and abstraction.
• Used C# and ADO.NET to define and implement secure middle-tier components using both connected and disconnected environment strategies. Components were consumed by web applications and windows applications utilizing.
• Created and deployed XML Web Services using ASP.NET and Web Services Enhancements (WSE). Consumed Web Services from both Windows forms and ASP.NET web applications.
• Created complex business components in C# using.NET Class Library assemblies while migrating and implementing them in a multi-tier environment suitable for.NET Remoting, XML Web Services, Microsoft Transaction Server.
• Developed a Windows n-tiered “Public Library Management System” application and then ported the application to a dynamic ASP.NET Internet/Intranet model utilizing the same secure middle tier data access components..

Configured Cisco, Juniper, and Force 10 routers for customers’ internet connection across the Level 3 backbone.Configured static and BGP routing protocols to properly route the customers’ IP addresses over Level 3’s routers and switches.Worked with customers during installs to troubleshoot any connection issues.Dispatched technicians to the customer.

Programmed batch processes in COBOL for Millennium Financials Accounting Software including the General Ledger, Capital Projects, Fixed Assets, Human Resources, Payroll, Accounts Payable, and Inventory Control modules in a VSE JCL mainframe environment.Customized the nightly, monthly, and yearly mainframe batch processes to meet the users’ requests.Coded.

Programmed and debugged COBOL code in an MVS JCL mainframe environment.Made COBOL code Y2K compliant.Set up data and tested Y2K code changes.

Programmed and debugged COBOL code in an MVS JCL mainframe environment.Wrote Culprit reports.Used ADS/O dialogs.Installed hardware and software for desktop PC support.Created test scripts for Y2K conversion testing of the MRP system.