RSA Archer eGRC program managementTechnology project implementation managementVendor relationship management

Vendor security program governance analyst focusing on driving supporting technology and collaboration resources to enable the development of enterprise initiatives that drive identification, consultation and mitigation of risk. Project management on strategic initiatives including the migration of GRC applications within the vendor security management team and the tools that are used to augment the processes within information security. Policy and procedure development specific to application access control.

Upgraded core infrastructure systems following defined project implementation policies minimizing downtime.Implemented first company helpdesk information system centralizing employee technology issue resolution. Replaced out of date and underutilized inventory control methods with a designated information system automating the maintenance of software and hardware asset management.Planned and implemented core company information systems backup and restore policies and procedures.Developed project plan to utilize workstation terminal/server technology to increase employee production by decreasing technology downtime. Interacted with vendors and end users to develop information systems upgrades increasing production and workflow efficiency.Implemented standard company security policies and procedures meeting specific financial audit requirements.Acted as the high-level contact point for client issue resolution for 200 users including 400 workstations and terminals.Supported all other technology hardware including printers, laptops, and multifunction scanners.Enhanced client-technician relationships by providing exceptional service with fast turnaround times.HighJump Software, a 3M Company 2003 - 2005

Streamlined efficiency in the technology department by standardizing the work flow of the help desk ticketing system. Developed strong client-technician relationships building company trust in the technology department.Supported 200 users including 850 physical and virtual client workstations.