Froilan Paez Gioiosa Email & Phone Number

Madrid, Madrid, Spain

Ensure productive workflow management by assigning daily tasks to my team with a focus on meeting deadlines and completing projects correctly. - Daily tasks include: conflict resolution, excellent customer service, invoicing, inventory review and replenishment, and communication with international service providers.- Achievements of excellence during my management in the principal OTAs of reservations. * 9,2 booking * 4,6 Expedia * SuperHost Airbnb * #19/667 Trip Advisor *..-… Show more Ensure productive workflow management by assigning daily tasks to my team with a focus on meeting deadlines and completing projects correctly. - Daily tasks include: conflict resolution, excellent customer service, invoicing, inventory review and replenishment, and communication with international service providers.- Achievements of excellence during my management in the principal OTAs of reservations. * 9,2 booking * 4,6 Expedia * SuperHost Airbnb * #19/667 Trip Advisor *..- Responsible for training new staff. Show less

Madrid, Comunidad De Madrid, España

- Custumer services in all the pricipal OTAs booking.- Booking management through pms software, assigning apartments, coordination of apartment cleaning- Receptionist duties in general, check in/out , making invoices, administrative management and Answering international incoming calls

Madrid, Madrid, España

- In charge of monitoring and resolving complaints, requests, and disputes of customer service - Compiled and used a metric analysis for number of guests served, popularity of services and unmet common needs.- Responsible for database processing, spreadsheet software, and PMS hotel software management.

Miami Beach, Florida, Usa

- Event planning, design and production within time limits.- Working with clients to identify their needs and ensure customer satisfaction- Organizing facilities and details such as decor, catering, entertainment, transportation, location, equipment, promotional material etc.- Processing events bookings.

Ft. Lauderdale, Florida, Usa

- Understand requirements for each event- Planned, designed and produced events according to schedule and time specifications.- Organization of facilities and details such as decoration, catering, entertainment, transportation and equipments. - Do final checks at the day of the event to ensure everything meets standards.- Oversee event happenings and act quickly to resolve problems- Evaluate event’s success and submit reports.

Venezuela

- Development, production and delivery of projects from proposal right up to delivery.- Delivering events on time, within budget, that meet expectations.- Setting, communicating and maintaining timelines and priorities on every projectCommunicating, maintaining and developing client relationship- Managing supplier relationships- Managing operational and administrative functions to ensure specific projects are delivered efficiently- Providing leadership, motivation… Show more - Development, production and delivery of projects from proposal right up to delivery.- Delivering events on time, within budget, that meet expectations.- Setting, communicating and maintaining timelines and priorities on every projectCommunicating, maintaining and developing client relationship- Managing supplier relationships- Managing operational and administrative functions to ensure specific projects are delivered efficiently- Providing leadership, motivation, direction and support to my team- Travelling to on site inspections and project managing events- Being responsible for all project budgets from start to finish.- Ensuring excellent customer service and quality delivery. Show less

Venezuela

- Managed multiple projects and clients at any given time ensuring complete satisfaction by leading a competent team and delegating necessary tasks accordingly. - In charge of training new staff based on company policies and objectives.- Researched and created presentations for clients based on information given

Venezuela

- Managing Reimbursement - Audit preparation - Preparing quarterly budgets and individual portfolio finance- Budget- implementing financial policies and guidelines.

Venezuela

- Assist in reporting of the financial reports on daily/monthly/yearly basis in the security audits, information system audits, environmental audits, etc.- Manage the reports and see to it that they are accurate, to the point and made in accordance with generally accepted accounting principles or GAAP.- helping the auditor to make reports which confirm with the company standards, corporate policies, acknowledged by the ISO standards.Coordinate the activities with the staff and the… Show more - Assist in reporting of the financial reports on daily/monthly/yearly basis in the security audits, information system audits, environmental audits, etc.- Manage the reports and see to it that they are accurate, to the point and made in accordance with generally accepted accounting principles or GAAP.- helping the auditor to make reports which confirm with the company standards, corporate policies, acknowledged by the ISO standards.Coordinate the activities with the staff and the senior auditor concerned.- Prepare balance sheets in the interest of the organization.- Inspect and correlate the overall audit report with the balance sheets provided and report it to the seniors for approval detect frauds and bring it to the notice of the senior auditors. Show less

Hospitality & Tourism Management, Business Administration And Management, General

Studies based in Revenue Management and metrics, hospitality competencies and skills, finances, hospitality Marketing and excellence.

Diplomatura, Business Administration And Management, General

Grado En Administración Y Dirección De Empresas, Business Administration And Management, General