Jessica Chan Email & Phone Number

Burnaby, Bc, Ca

Dual coordinator for Mental Health Services & Health Care Programs at WorkSafeBC. Mental Health Program Steering Committee member & ongoing support for the WorkSafeBC Enterprise Mental Health Strategy. Direct support to Dr. Ashley Spetch, Chief Mental Health Officer (CMHO) at the Board, and Gabrielle Jacobson, director of Health Care Programs.

Practice & Quality Support Services coordinator for project and initiatives in Claims and Rehabilitation Services:• Project Manager for conferences, webinars, and events managing $500,000+ in finances and operations• Workers’ Compensation Appeal Tribunal (WCAT)/WorkSafeBC (WSBC) representative for suspensions/investigations: 297(2)(b)s, 297(3)s, and 305(1)s. Successfully triaging new requests, conducting follow-ups, and creating monthly reports for the WCAT and managers at the Board• Communications liaison for Practice Directives and Q&A publications/updates for external and internal sites • Product co-lead for Bill 41 duty to cooperate and duty to maintain employment penalties implementation • Streams migration co-lead for 50+ training sites• M365 wizard creating, managing, and curating reports/projects in Excel, PowerPoint, Word, etc. for senior management• SharePoint Owner of over 50+ internal sites for Practice and Quality, as well as SharePoint Advisor for new internal/external sites • Designated RoboHelp leader for policy updates in RSCM II• Point of contact for RD clarification requests/referrals between claim owners, medical advisors, audiologist advisors, Claims Evidence, and Field InvestigationsDirect support to director of Practice & Quality, Belden Wong and sr. managers Jack Cusack and JoeCarl Nazareth

Vancouver, British Columbia, Canada

The goal of health emergency management is to support health authorities to effectively mitigate, prepare for, respond to, and recover from the impacts of emergency events, ensuring the continuity of health services.• COVID-19 outbreaks• Atmospheric rivers• Freshets/Floods • Extreme heat• Power outages• Widespread system failures• Code Silver, etc.I actively worked to support, coordinate and lead projects and initiatives through multi-faceted analysis, event coordination, and business reporting with diverse external stakeholders such as ECCC, MOTI, MoH, VCH-PHC, FH, etc. Through proactive planning, coordination, deployment, and education, we worked to ensure the preparedness for the health authorities in BC.Examples of ongoing reporting managed, written, and/or distributed by me include:• Situation Reports - COVID-19, Vaccine Campaign, disaster reports, etc.• Seasonal Readiness• After Action Reports (AARs) - Atmospheric Rivers, Extreme Heat, Widespread System failure, etc. on behalf of executive leadership for PHSA, VCH-PHC, and FH

Vancouver, British Columbia, Canada

Burnaby, British Columbia, Canada

Employee programming Project Coordinator for Rogers and its subsidiary companies including: Fido, Chatr, and Cityfone celebrating 1,700+ employees while optimizing $10,000+

British Columbia, Canada

Vancouver, British Columbia, Canada

Google Ambassador for all Google devices certified on behalf of Rogers and their subsidiary companies.Ambassador partnership with Google• Product tester • Device pro certified• Representative for ongoing initiatives and contests run by Google for Western Canada in telecommunications

• Information desk representative• Seasonal cashier trainer• Administrative receptionist• Staff and student carding attendant• Online textbook pickup leader• Visual merchandiser support

Vancouver, British Columbia, Canada

Planned and led food literacy workshops for elementary schools in downtown Vancouver• Successfully planned, organized, and coordinated food literacy lesson plans catered towards children under 10 years of age• Efficiently optimized a budget given by the University of British Columbia to support 30+ students• Clearly presented teaching and retrospective feedback to the university teaching associates

Non-profit, government grant funded internship supporting at-risk youth with food literacy and sustainable agriculture practices such as germination on schoolyard farms

Crisis/Emergency/Disaster Management, 92%

Emergency/Disaster Management

Bachelors Of Science