Stephen Fronda Email & Phone Number

Charleston, South Carolina Metropolitan Area

Manhattan, New York, United States

This job was to aid in the acquisition of Berdon and integrate their users and IT Assets into Citrin's ecosystem. Participated in identifying the needs of Berdon employees, developing a plan to procure, configure and exchange over 300 laptops.

Los Angeles, CA

Responsible for day to day break/fix issues, AV equipment maintenance. We were also responsible for Technical Onboarding of users, including imaging, configuration and user specific setups. Managed Projects to refresh computers in compliance with Security and Leasing agreements with our vendors. Managed ServiceNow to provide clearer data to reflect the.

Los Angeles, California, United States

Santa Monica, California, United States

Oversaw scheduling, deploying and following up on a company-wide rollout of Multi-Factor Authentication. Time management, accurate notes, process development and training were all part of this temporary position. Helpdesk roles included LogMeIn Rescue, Team viewer and Windows RD Connections to communicate and work through basic issues with users on many.

Greater Los Angeles Area

Contract EndedInbound Call center supporting bank employees on hundreds of applications in a mixed Windows 7 / 10 environment. Emphasis on first call resolutions, handling time, documentation and detailed notes were needed for this job. This role relied on accurately assessing the situation and either ensuring the right team got the issue or solving it.

Greater Los Angeles Area

6 Month ContractProvided beginning to end solutions for technical related problems with the company. Basic helpdesk needs, network configurations, vendor negotiations and projects to improve or enhance the user’s experience and efficiency. Helped plan, implement and maintain an upgrade to Office 365 (2016) and Windows 10. This role was 60% Systems Admin.

Westlake Village, California, United States

Contract EndedInbound call center with a focus on First Call Resolution. Offered support with financial transaction issues, website access, outages, general knowledge and extended product support. Emphasis was on first call resolution, high survey scores and clear documentation.

Denver, Colorado

9 Month ContractInbound call center responsible for gathering relevant information in a heavily-metrics driven environment. Provided VoIP and internet troubleshooting. Services included T1, EFM and Fiber problem isolation, as well as PRI, SIP, CAS and analogue problem solving. Most issues were addressed in Cisco IOS for troubleshooting and resolution..

Contract EndedResponsible for managing Moves, Additions, Changes and Deletions of business customers wishing to modify their VoIP services with Comcast. Modifying services in a Broadsoft environment and 2 proprietary ticketing systems. This role grew into an entry-level supervisory role providing support for front-end floor agents.

Provided support to hospital nurses, physicians, etc. Supported over 800 Medical applications: Active directory, standard windows troubleshooting, Citrx troubleshooting were the basics. eSummit / Epic support provided, in addition to modules needed to perform various functions.

Denver, Colorado, United States

Provided the first point of contact in addressing, ticketing and resolving issues regarding server downtime. This included, but was not limited to power events, weather events, malicious attacks, hardware / device failure and planned maintenances

Fort Carson, Colorado, United States

Laid-Off Secret Clearance required for this job. Job duties include System and Network Administration privileges on a variety of systems and peripherals. This involved engaging the customer over the phone and using Remote tools to solve most software related issues or diagnosing hardware issues. Used LANDESK for remote troubleshooting. Another Job Duty.

Education record

Activities and Societies: High School. I participated in Computer Programming

Networking And Computer Technologies, Cisco Certs

Activities and Societies: CompTIA / Cisco training. Provided facetime with networking equipment and an avenue for certifications and.