Frank Rondeau Email & Phone Number

Scottsdale, Arizona, Us

Owner of Patrice & Associates of Greater Boston, serving restaurant, hotel, and hospitality companies both locally and across the United States. Our intense focus on great Service (and those that provide it) means we are able to connect the very top candidates with the best positions at great local and national companies. Patrice & Associates is the world’s largest hospitality recruiting firm and we are proud to represent the brand and leverage the industry leading processes and methods to serve Greater Boston and beyond. Contact us today for any of your recruiting and staffing needs, from Executive Search, to recruiting chefs and managers for your locations! Moreover, restaurant recruiting is not our only specialty- we can help fill your job openings at all levels, and have experience working in a variety of industries, including account and tax firms, financial intuitions, beauty and nail salons, technology companies, landscaping and outdoor services, movie theaters, casinos, and so many more!

New York, Ny, Us

As Product Owner for primary case management system, oversaw implementation of 2 product releases and guided 3rd release (via Agile project) from high level requirements all the way through grooming, development and testing. Managed 5 systems through various stages of lifecycle, serving as owner and main contact for enhancements, troubleshooting and expertise. Also drafted and submitted proposals for funding, managed vendor partner relationships, advised on strategy for digital communications channels and transitioned essential capabilities to new systems via change management practices.

New York, Ny, Us

Expertise in Service and Concierge processes leveraged to launch a mobile app beta test, developed via 90 day agile product development which returned high levels of customer satisfaction and proved concept for future development. Also maintained and enhanced proprietary knowledge base by initiating 18 projects for new documentation, 62 article edits, and 105 total article reviews. Updated training material for key technical systems and participated in feedback sessions which raised 39 additional product enhancement Agile stories.

Waltham, Massachusetts, Us

Serving as a dedicated analyst on the largest business account, providing daily, weekly, monthly and quarterly reporting and analysis for all levels of productivity and customer satisfaction metrics. Responsible for building and presenting data driven weekly and biweekly meetings with the client, including director and executive level stakeholders, to report on results and provide in depth analysis on findings. Another key area of focus and expertise was with Customer Satisfaction measures, including Net Promoter scores, Overall Satisfaction measure, Customer Effort measurements and Attribute Satisfaction ratings. Trend analysis and forecasting are key aspects of the role in order to accurately predict and adapt to consumer behavior changes or seasonal or business challenges.

Waltham, Massachusetts, Us

Responsible for the design, creation, execution and maintenance of reports for audiences at all levels of the business, from front-line phone representatives to the CEO and CFO. This includes daily automated Web Intelligence reports, reports built daily in MS Excel, reports supporting month-end closing, weekly and monthly reports based on data aggregated from multiple departments and sources, and ad hoc reporting as requested by internal and external clients. This frequently entails managing several projects at once with varying deadlines and priority levels.

Waltham, Massachusetts, Us

Effectively managed teams of up to 24 individuals to meet quality and productivity standards through targeted coaching and specific project plans. Frequently constructed reports and analyzed data to measure effectiveness of new programs or provide baseline performance measures for company wide initiatives. Responsible for ongoing training and coaching with individuals of various skill levels. Also was responsible for running the "On the Job Training" program for newly hired individuals with intense coaching, quality and personal evaluations through their first 90 days.

Waltham, Massachusetts, Us

Working in a business optimization capacity, served as liaison between front-end employees and upper management to drive real and positive improvements in the systems and processes of the business and communicate those changes back to the end users. Consistently worked with individuals and units across all departments within the company to derive realistic solutions and promote communication between all parties involved and impacted. Also served as support for departments or individuals in need, working in a number of different roles and capacities including training, development and coaching, focus groups, reporting, process improvement and quality assurance testing.

Waltham, Massachusetts, Us

Provided excellent service to clientele while arranging and organizing a variety of services including unusual and research intensive requests, all while promoting meaningful relationships and brand loyalty. Successfully met and exceeded client expectations while also able to exhibit empathy and come up with creative solutions to a wide range of situations.

Bachelor Of Arts (B.A.), Business Administration And Management, General

Education record