Translations fromfrench to portugueseportuguese to frenchenglish to frenchenglish to portuguese

Check in, check out, keys handingOperating the hospitality management software, phone, fax and internet accessCo-responsible for the sales, promotion and supervision of excursionsOrganizing and assisting with on-board entertainmentSales and control in the shop

Networking, promoting, accounting, booking, scheduling, coaching, negotiating

Co-directing, actor coaching, logistical support, sound technician

Co-writing, advising, character building, boom operating within a 4-person shooting team

Yield Management – Improvement of guests and staff satisfactionParticipation in the board’s daily, weekly and monthly meetingsManagement of a 22-person teamOrganization and follow up of staff schedule, new employee trainingCreation and implementation of standard operating proceduresConstant inter-departmental communication: bookings, sales, accounting, housekeeping, F&B, technical support, human resources and boardInvoicing accounting & accounting control of leisure and conference groupsCashier managementAirline cabin crew’s daily arrival, departure and accommodation management and follow upDaily staff meeting briefingsHiring and recruitment along with the human resources departmentDeployment and optimization of upselling techniques

Leading of the receptionists and the bellboysWelcoming and taking care of VIP guestsBookings management through the intranetAccommodation management for seminariansManaging guest complaints

Guests accommodation, check in/check out, room assignmentUpselling: additional services, higher room categoryConcierge services: advising, routes, bookings, touristic services provision, taxis, airport shuttlesHandling guest demands: implementation of an internal, software assisted, communication service follow up and tracking guests requests

Creation and implementation of the Quality Management standards for ISO 9001 certification goalStatistical processing of gathered data with the aim of giving the board tools and methods to further optimize processesIdentification of training needs of personnel and provision of such trainingOrganization, demand and contact with external training providers