Francesca Romana Proietti Email & Phone Number

Roma

- Railway Transport Industry data analysis and modeling, as support and back up to the B2C Customer Service Analyst Team with analytical and operational tasks.-Working with cross-functional teams reporting requests as needed and partner with leadership team to assist and prepare analysis of data for projects, process improvements, and initiatives as required.-Production forecasting, data modeling and analysis.-Utilize software, systems and research information to compile and generate reports, timelines- Web content editing: review, edit and translate content provided by a network of cross-functional teams focused on operational plan.

Roma, Italia

-planning and managing customer service assistance and people care on board of first class high speed trains.-Providing high-level luxury people service in First-Class compartments, handling and solving critical situations, while managing business needs and coordinating with my on-board team. -Managing company sources while achieving high performance with both national and international guests, employing my proficiency in English, German and French. -Analysing risks, being able - ahead of time - to face any potential critical and stressful situations, as well as cooperating together with all stakeholders involved, while prioritising tasks efficiently. -strong comunicator, supporting measures implemented for achieving outcomes, while ensuring a friendly, cooperating and sustainable environment.-Recording incoming and outgoing amounts on board trains, processing sensitive data provided, applying in accordance to corporate contract conditions.

Guidonia, Italia

- Handling people-centric service and taking care of security and wellbeing of customers and team-mates. -Setting goals and priorities, supporting managers, as well as performing teamwork tasks, in order to achieve corporate commercial targets.-Working towards corporate profit, fitting my approach to the corporate needs, developing expertise, knowledge and experience, creating an individual and enjoyable experience for each customer. -Planning and organising a well-structured day-to-day work, responding flexibly and positively with the needs of stakeholders, providing and ensuring my personal reliability and trustworthiness.

Roma, Italia

-Providing freelance translation and interpreter services on a b2b international project between Italy and Germany, supplying proficiency skills and expertise in German-Italian translation. -Planning and managing trip tasks required, taking care of both flight and hotel reservations and efficiently organising scheduled agendas, providing people-oriented well-being and ensuring the achievement of planned targets and goals.-Handling emotional intelligence, perceiving both verbal and non-verbal signs of each person I met in this project, fitting into several multicultural environments, improving communication-flow and driving it towards a better perspective and understanding of interpersonal and economical dynamics, ensuring powerful communication and intercultural mediation.

Guidonia, Italia

- People and culture care resource, ensuring accurate and well organised record keeping and handling direct in-store sales management.- Efficiently supportive customer care service, providing people well-being and corporate needs fulfilled. -Assisting manager and team onsite whenever needed for conflict resolution, developing positive working relationships.- Providing effective organisational skills to keep track of multiple priorities, tasks, situations and people.- Developing Self-starter's skills, working with minimal direction on the key responsibilities requested by corporate and stakeholders.

Master Of Arts - Ma, Literaturwissenschaft

Activities and Societies: Exams 23-LIT-M-LitAM2: Aufbau-Modul II: Fachphilologische Vertiefung Germanistik Note: 2.0 23-LIT-M-LitINT.

Laurea Magistrale Lm In Scienze Linguistiche Letterarie E Della Tradu, Scienze Linguistiche Letterarie E Della Traduzione

Activities and Societies: Double Degree Programm with Universität Bielefeld for the Summer Semester 2022 on going

Bachelor'S Degree, Lingue, Culture, Letterature E Traduzione, 103/110

Activities and Societies: Trainship at the Linguistic Laboratorio in Villa Mirafiori, Rome Bachelor Thesis: << Caro fuoco fatuo>> Ingeborg.

High School Diploma, Foreign Languages, 79/100

Activities and Societies: Musical Theater Performer Lead vocalist for high school bands and choir High School Degree; Subjects: German.