Associate Manager, Regulatory Affairs - Global
CurrentSpearheading the Cosmetovigilance (monitoring, addressing, and reporting adverse reactions to cosmetic products) program and enhanced its efficiency by redesigning Salesforce dashboards, leveraging reports, and identifying improvements.Guiding the customer happiness team to resolve customer escalations, carry investigations, mitigate risks, and achieve 100% satisfaction, while reducing goodwill payments significantly.Implemented and managed post-marketing surveillance plans, communicated trends, and safety signals, and led Post-Market Surveillance for 6 launches in FY2023, improving market performance analysis.Monitoring regulatory changes (Regulatory Intelligence) and supporting seamless strategic planning and execution through disseminating regulatory insights.Authoring regulatory documents, claims justifications, and reviewing dossiers for OTC products as per USFDA, maintenance of cosmetic PIFs to improve compliance.Building resources to meet reporting requirements (compliance) across global jurisdictions, supporting reporting and ISO audits.Reviewing customer-facing promotional material and creating responses to science/regulatory-related customer questions.