Drive process improvements, talent development, and team performance within the PMO, empowering my team of project managers to achieve key metrics, deliver outstanding results for clients, and ensure operational excellence and departmental success.▪Metrics Management: Maintain team billability, utilization, project margin, and overhead targets, ensuring alignment with departmental objectives and company goals. ▪Escalation Management: Resolve critical client issues, partnering with department heads to reprioritize initiatives and make strategic decisions that ensure project success and profitability.▪Strategic Planning: Align departmental goals with business objectives to execute key initiatives that enhance team performance and drive long-term success.▪Leadership & Team Development: Implement strategies to align individual goals with organizational objectives, promoting a high-performance culture through clear communication and efficient processes.

Delivered more than 47 Atlassian Suite implementations, upgrades, and migrations for high-profile clients, optimizing processes to reduce pre-sales costs by 7% and non-chargeable time by 20% while managing budgets, contracts, and full project life cycles.▪Provided full life-cycle Project Management for over ten high-profile complex projects.▪Directed the delivery of more than 47 Atlassian implementations, upgrades, and migrations.▪Managed the full life cycle of multiple projects simultaneously from inception through completion.▪Developed and monitored project budget requirements and reviewed billing and contracts.▪Reduced presales cost by 7% by introducing streamlined processes and procedures.▪Designed policies to create personnel accountability, reducing project non-billable time by 20%.

Seasoned Project Manager for a start-up company involved in implementing an Agile framework and delivering coaching and mentoring to transform the delivery for both the internal teams and customers, resulting in revenue of over $1.5 million.▪ Served as a mentor and coach in implementing Agile methodologies, procedures, and processes▪ Implemented processes to deliver structure and streamline PMO standards and best practices▪ Developed and implemented the SDLC for the creation and delivery of three in-house products▪ Provided project leadership and customer relation for over 25 customer-facing projects▪ Recognized by CEO for delivering external projects that generated over $1.5 million in revenue▪ Involved in conferences (VMWorld & ServiceNow Knowledge) that resulted in $900k in revenue▪ Owned the recruiting process, responsible for growing the team by 8 employees

Diversified, versatile, and results-driven Certified Scrum Master and Agile Coach with progressive experience in Agile methodology, Scrum and Kanban frameworks, and Agile Project Management for an industry leader in efficient payment processing solutions. ▪ Servant leader for six teams, increasing their efficiency through automation▪ Liaison for communication between the Product Owner, Delivery Team, and Senior Management▪ Established in-sprint consensus between Stakeholders and cross-functionally delivery teams▪ Worked with Product Owners to ensure product backlogs were identified and prioritized▪ Oversaw the coordination efforts required for all successful production code deployments ▪ Developed an automated process to track and report on all changes in scope and/or priority▪ Worked with stakeholders to streamline the process surrounding end-of-Sprint demos and retros▪ Proactively tracked and resolved impediments while communicating any potential risk to deadlines

Provide project coordination of internal IT projects necessary for the Company’s cloud infrastructure and business-critical cloud-based enterprise applications like SAP.▪ Coordinated quarterly maintenance affecting 300+ customer systems▪ Managed global resources to complete 44 projects in 9 months within budget and on time▪ Managed customer virtualization for servers and firewalls to migrate them between datacenters▪ Coordinated the consolidation of multiple points of data into one easily accessible front-end client▪ Deployed SAP ID Management to 105 customers’ live systems ▪ Analyzed contracts and allocated resources to build new servers, decommission old servers, and update existing landscapes per customers' request

Team lead for a Tier I, 24-hour global team, responsible for resolving customer issues impacting daily business productivity via email, phone, and a ticketing system.Efficient in:▪ Active Directory Domain Controller in multiple global environments ▪ Ticketing systems: TheGuard and LanDesk▪ Remote support via TeamViewer, Lync, VNC, and SCCM▪ VPN account management via Cisco AnyConnect, ASDM & Secure ACS▪ SAP account management and SAP transports▪ IBM’s Tivoli Storage Manager (TSM) server scripts▪ Monitoring live systems via TCP-based messages (SPONG) ▪ SharePoint

▪ Facilitated Linux and AIX upgrades on 140 SAP servers for 17 customers▪ Directly contacted all 17 customers requesting permission to perform their upgrades▪ Effectively coordinated 67 production upgrades between internal team and external customers▪ Created and maintained three running spreadsheets indicating the process of the upgrades▪ Updated an internal customer list with over 1000 customers to increase the sales proficiency