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Filipe Rufino Email & Phone Number
Customer Success Advisor
at
Success Chain
1 work email found
@gartner.com
3 phones found area 207
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Advisor
Location
Wandsworth, England, United Kingdom
Company size
Who is Filipe Rufino? Overview
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Quick answer
Filipe Rufino is listed as Customer Success Advisor at Success Chain, a company with 5 employees, based in Wandsworth, England, United Kingdom. AeroLeads shows a work email signal at gartner.com, phone signal with area code 207, and a matched LinkedIn profile for Filipe Rufino.
Filipe Rufino previously worked as Head of Customer Success at Civica and Senior Customer Success Strategist - EMEA Large Enterprise, Enterprise and Mid Market at Culture Amp. Filipe Rufino holds Ma In Marketing, Marketing from London Metropolitan University.
Company email context
Email format at Success Chain
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{first}.{last}@gartner.com
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Profile bio
About Filipe Rufino
I am a Customer Success (CS) senior leader. Prior to my role at Civica, I worked in CS for over 10 years including at some great companies like Gartner and Culture Amp, where I did a number of leadership, strategy and transformation roles. I have a good understanding of what 'customer success' means in different companies, having worked in organisations with low and high CS maturity, as well as 'high touch' and 'low touch' delivery models, and also commercial and non-commercial CS. I enjoy delivering change, including high stakes transformational initiatives in Gartner and in Culture Amp that repositioned the CSM role and made it more strategic, customer centric and effective. I strongly believe in the power of sharing knowledge, in amplifying others, and in treating colleagues with the same care as a customer. By influencing sales, support and consulting teams, I developed close collaboration and a common 'Culture of Customer Success' in my region. Nationalities: Portuguese and British.Personality tests: * Myers-Briggs - ESTJ (Executive)* Strengths Finder 2.0: Achiever, Focus, Input, Futuristic, LearnerSpecialties:✮ Leadership ✮ Strategy ✮ Customer Success ✮ CSM ✮ Team Management ✮ Coaching ✮ Customer Retention ✮ Account Management ✮ Value Realization ✮ C-Level Relationships ✮ Change Management ✮ Project Management (PRINCE2 Practitioner) ✮ Program Management (MSP Practitioner) ✮ Enablement ✮ Training ✮ Decision-Making ✮ Influencing ✮ Consulting ✮ Customer Advocacy ✮ Salesforce ✮ Vitally ✮ SaaSInterests:Cycling, scuba diving, volunteering, early stage startupsSoftware skills:MS Office, Google Office, Slack, MS Teams, Salesforce, Vitally, Intercom, Jira, Monday.com, Trello, Jamboard, Gong, Bamboo HR, Workday, Culture Amp, Perkbox, One Note, Notion, Confluence, Showpad, WorkBoard.
Listed skills include Strategy, Project Management, Business Development, Relationship Management, and 34 others.
Current workplace
Filipe Rufino's current company
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Success Chain
11 roles
Filipe Rufino work experience
A career timeline built from the work history available for this profile.
Head Of Customer Success
Current
Jan 2024 - Present
Senior Customer Success Strategist - Emea Large Enterprise, Enterprise And Mid Market
Designed and led two cross functional change programs in EMEA, impacting $30m in ARR across 4 customer success teams, 700+ customer orgs, and 3 customer tiers (Large Enterprise, Enterprise and Mid Market):1. Prioritised accounts,2. Customer success plans.These two programs delivered early wins and are on track to deliver a 3-5% boost to retention in EMEA.
Jan 2023 - May 2023
Senior Customer Success Strategist And Pod Captain - Emea Large Enterprise
Senior CS Strategist:Designed a customer success strategy for our Large Enterprise segment in the EMEA region (ARR $7m), and executed this strategy as the leader of this team. Trusted advisor to C-level large enterprise customers in EMEA and their teams. Developed and promoted CSMs into Strategic CSMs. Under my leadership this specialised CS team achieved.
Sep 2021 - Dec 2022
Lead Csm And Mentor - Large Enterprise And Key Accounts - Uk
* Promoted into the role.* Product: Gartner Executive Programs (used by CIOs, CTOs, CISOs and their direct reports in large organisations)* Responsible for Customer Success of an ARR ~$5m portfolio of large enterprise and key accounts in the UK. High touch delivery model for a range of subscription products. * Trusted advisor to C-level/Senior executives.
Apr 2020 - Sep 2021
Senior Client Success Manager (Csm) - Public Sector, Large Enterprise And Mse - Uk And Ireland
- Product: Gartner Executive Programs (used by CIOs, CTOs, CISOs and their direct reports in large organisations)* Responsible for Customer Success of an evolving account portfolio worth ~$3-5m in ARR in the UK and.
- Top 15% performer globally in 2019 (out of 300+ CSMs).
- Exceeded my individual retention targets in 2017, 2018 and 2019 by 8% on average.
- Recognised as EMEA 'Impact Player of the Month' seven times during 2017 - 2019.
- Led internal workshops and training initiatives on Value Selling for CSMs in EMEA (adapting this sales methodology to the CSM role).
- Launched our first EMEA CSM newsletter (internal).
Mar 2017 - Mar 2020
Executive Search And Human Capital Consultant
* My role was 1/3 service delivery, 1/3 account management and 1/3 business development. * Working with large enterprises in UK, Europe and the Middle East, predominantly in financial services.* Sensitive type of work requiring high touch service anchored on strong trust-based relationships with C-level individuals. * I was measured on P&L and customer.
Jan 2015 - Dec 2016
Team Manager, Service Delivery And Customer Success
* Managing an international team dedicated to service delivery and low touch customer success. * Main point of contact with clients (mainly large enterprises) serviced by my team in the UK and Europe. * Managing relationships with Guidepoint consultants (current and former C-level/Senior executives). Achievements:* We were the top-performing team in EMEA.
Mar 2012 - Nov 2014
Independent Consultant
Self-Employed
Project managed the transition of an engineering firm's internal newsletter (read by 14,000 employees globally) from a paper-based to an intranet publication. This saved the organisation over £100,000/year in printing costs.
Jan 2011 - Mar 2012
Markets Analyst
* Analysing energy markets in Europe and Americas and explaining what is driving price movements to our customers.*Extensive travelling in Europe, USA and South America to develop relationships with corporate leaders and participate in industry conferences. *Made enhancements to our products and data offering based on market feedback.
Sep 2008 - Dec 2010
Journalist
Self Employed
My work was published on the Wall Street Journal, Financial Times and other international publications.
Mar 2005 - Jul 2008
3 education records
Filipe Rufino education
Ma In Marketing, Marketing
London Metropolitan University
Ma, European Union Politics And Administration
College Of Europe
Graduate Degree, Communication And Media Studies
Universidade Católica Portuguesa
FAQ
Frequently asked questions about Filipe Rufino
Quick answers generated from the profile data available on this page.
What company does Filipe Rufino work for?
Filipe Rufino works for Success Chain.
What is Filipe Rufino's role at Success Chain?
Filipe Rufino is listed as Customer Success Advisor at Success Chain.
What is Filipe Rufino's email address?
AeroLeads has found 1 work email signal at @gartner.com for Filipe Rufino at Success Chain.
What is Filipe Rufino's phone number?
AeroLeads has found 3 phone signal(s) with area code 207 for Filipe Rufino at Success Chain.
Where is Filipe Rufino based?
Filipe Rufino is based in Wandsworth, England, United Kingdom while working with Success Chain.
What companies has Filipe Rufino worked for?
Filipe Rufino has worked for Success Chain, Civica, Culture Amp, Gartner, and Pemberton Partners.
How can I contact Filipe Rufino?
You can use AeroLeads to view verified contact signals for Filipe Rufino at Success Chain, including work email, phone, and LinkedIn data when available.
What schools did Filipe Rufino attend?
Filipe Rufino holds Ma In Marketing, Marketing from London Metropolitan University.
What skills is Filipe Rufino known for?
Filipe Rufino is listed with skills including Strategy, Project Management, Business Development, Relationship Management, Account Management, Team Leadership, Management, and Market Research.
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