I am a Customer Success (CS) senior leader. Prior to my role at Civica, I worked in CS for over 10 years including at some great companies like Gartner and Culture Amp, where I did a number of leadership, strategy and transformation roles. I have a good understanding of what 'customer success' means in different companies, having worked in organisations with low and high CS maturity, as well as 'high touch' and 'low touch' delivery models, and also commercial and non-commercial CS. I enjoy delivering change, including high stakes transformational initiatives in Gartner and in Culture Amp that repositioned the CSM role and made it more strategic, customer centric and effective. I strongly believe in the power of sharing knowledge, in amplifying others, and in treating colleagues with the same care as a customer. By influencing sales, support and consulting teams, I developed close collaboration and a common 'Culture of Customer Success' in my region. Nationalities: Portuguese and British.Personality tests: * Myers-Briggs - ESTJ (Executive)* Strengths Finder 2.0: Achiever, Focus, Input, Futuristic, LearnerSpecialties:✮ Leadership ✮ Strategy ✮ Customer Success ✮ CSM ✮ Team Management ✮ Coaching ✮ Customer Retention ✮ Account Management ✮ Value Realization ✮ C-Level Relationships ✮ Change Management ✮ Project Management (PRINCE2 Practitioner) ✮ Program Management (MSP Practitioner) ✮ Enablement ✮ Training ✮ Decision-Making ✮ Influencing ✮ Consulting ✮ Customer Advocacy ✮ Salesforce ✮ Vitally ✮ SaaSInterests:Cycling, scuba diving, volunteering, early stage startupsSoftware skills:MS Office, Google Office, Slack, MS Teams, Salesforce, Vitally, Intercom, Jira, Monday.com, Trello, Jamboard, Gong, Bamboo HR, Workday, Culture Amp, Perkbox, One Note, Notion, Confluence, Showpad, WorkBoard.