In my current role, I effectively manage a diverse portfolio of over 40 clients, each with unique requirements. My expertise spans various technologies and services:Proficient in Microsoft 365 and Azure management, including Azure AD, DNS, cloud hosting, backups, Microsoft Graph API, virtual networks, firewalls, and VPNs.Skilled in planning, implementing, and managing Domain Active Directory systems.Experienced in configuring Cisco and Cisco Meraki equipment for networks, firewalls, Access Points, Site-to-Site, and SD-WAN.Competent with networking equipment like Cisco Small Business, Dell PowerConnect, HPE switches, Cisco APs, and Ubiquiti systems.Expert in VOIP backend services, Windows Server (2008-2022), and Linux Server management.Proficient in creating automations using PowerShell, .NET, NodeJS, or Python, and custom integrations through various vendor APIs.Strong knowledge of Microsoft 365, including Sharepoint, Exchange, Apps, Licensing, Defender, Purview, and Entra.Skilled in Microsoft Endpoint/Intune configuration, RMM tools, and ticketing systems like ConnectWise Automate and ScreenConnect.Capable of designing GUI-based applications to simplify complex tasks.Profound experience in managing Windows services (AD, DNS, DHCP, GPO, AD LDS, Printers, Shares, DFS, RDP, RDG, IIS, HTTPS).Extensive familiarity with VMware vSphere and Hyper-V virtualization.Certified in Microsoft Expert, Associate, and Security Fundamentals.Proficient in Web Server management and Development.Recognized as a go-to resource for technical problem-solving.My diverse skill set and proactive approach to automation enable me to deliver efficient IT solutions while staying current with technology trends.

During my tenure at Ipsum Total Marketing, I held a multifaceted role encompassing web development, project management, and server administration. As part of this role, I was responsible for a range of crucial tasks:Identifying and assessing customer requirements, devising effective SEO strategies for websites, and overseeing the administration of the servers hosting our websites and applications.I played a pivotal role in establishing and maintaining email servers while ensuring their optimization and security through the implementation of policies and firewalls.My primary focus was on Linux-based server systems, all of which were hosted in the cloud.I successfully managed and allocated projects to various team members, diligently monitoring deadlines and ensuring the timely delivery of high-quality end products, with a strong emphasis on quality control.In the realm of web development, I demonstrated proficiency in coding websites using WordPress and adeptly maintained a custom framework that was in use prior to the transition to WordPress.My skill set includes extensive expertise in HTML, CSS, and JavaScript.In this dynamic role, I leveraged my diverse skill set to drive projects to successful completion and contribute to the overall growth and success of the organization.

My role in this position was giving our customer the best UX by planning and designing programs that provided our customers audience with a professional yet user friendly experience.I Created numerous touch interactive applications that were used by the customer in many events such as Detroit's Auto Show and CES in Las Vegas.These programs included web based applications for event registration, post event data gathering and product information. Creatingbig touch screen interactives that attracted users attention was also another type of applications i made, this included applicationsbuilt with React, Unity, and plain HTML and javascript. Including AR (for IOS), VR (HTC Vive), and Mixed Reality (Magic Leap) and ArduinoMicro computers. The main goal was always end user experience, simple and easy to use while still performing all the needed functions.In multiple occasions, i took a role of a project manager, making sure that other projects where others worked on were being done with thehigh standards and quality that our customers want.On top of the client request custom applications, I created a few internal company custom desktop web based applications using Electron,Nodejs, .NET ASP (Csharp based) and Microsoft SQL and MYSQL.Programming Languages used are: javascript (nodejs), typescript, python, c#, html, css, php, powershell, dart. Platforms used: React, React Native, Flutter and Native javascript, NodeJS, Express, MongoDB and SQL, HTML and CSS, Unity, UnrealEngine.Other Libraries used: Fluent/Fabric UI, SemanticUI, Material UI, BlueprintJS

During my tenure at this organization, I held the position of Network and System Administrator. This pivotal role encompassed a diverse range of responsibilities:Implementing weekly backups through custom scripts and Veeam.Continuously monitoring server infrastructure for performance and stability.Leading Microsoft Exchange migrations, upgrades, and ongoing management.Orchestrating Windows Server migrations, upgrades, and overall server administration.Efficiently managing and maintaining Active Directory infrastructure.Proficiently overseeing Linux server management.Expertly handling virtualization using Hyper-V and VMware ESXi.Managing cable infrastructure, including network cable runs (Cat6, fiber optic) for new offices.Diagnosing, repairing, and setting up various devices (phones, laptops, desktops).Demonstrating networking expertise, encompassing Dell and Cisco switching, Unifi equipment management, Cisco routing, ACL configuration on switches, and Barracuda Firewall management.Troubleshooting and resolving software issues, including custom in-house software and third-party applications.Developing PowerShell scripts to automate tasks.Leveraging Python, Node.js, and the .NET Framework to create custom utilities.Managing and maintaining SQL Server installations.Optimizing and configuring Wi-Fi networks.Integrating, configuring, and managing Network Attached Storage (NAS) solutions.Overseeing Microsoft Teams integration, administration, and custom app/tab development.Handling Office 365 administration, including Exchange, Office apps, SharePoint, Teams, and user management.Managing Azure cloud resources.Proficiency in standard Active Directory tasks, DNS, DHCP, Group Policies, WSUS, and Config Manager.In this multifaceted role, I consistently demonstrated a diverse skill set, contributing significantly to the reliability and efficiency of the organization's IT infrastructure.

During the initial six months of my tenure with Geek Squad, my role primarily revolved around direct client interactions. A significant aspect of this phase was diagnostic assessments, a fundamental component that persisted throughout the first year. These diagnostics played a pivotal role in providing clients with tailored recommendations for services based on the results.Following this initial period, I achieved a promotion to the role of Advanced Repair Agent. In this capacity, my responsibilities expanded to encompass a wide range of technical tasks:Conducting device repairs for various platforms, including desktops, laptops, all-in-ones, and mobile devices.Executing critical tasks such as corruption repairs, virus and spyware mitigation, OS upgrades and re-installations.Proficiency in hardware upgrades and replacements.Implementing effective backup strategies and conducting basic data recovery operations.Providing remote support through remote connection tools like TeamViewer, ensuring efficient issue resolution.Assisting clients via phone support.Offering guidance and training to new team members.Serving as the go-to resource for front-facing customer service employees when faced with complex problems.In this role, I consistently demonstrated my commitment to delivering professional and effective technical solutions, contributing to the overall success of the Geek Squad team and enhancing the customer experience.

I performed computer repairs to friends, family, and customers that reach out to me for repair needs. Performed all kind of repairs including but not limited to:Windows upgradesDiagnostics both software and hardwareHardware repair/replacement/upgrades (HDD, SSD, RAM, Motherboard, CPU, GPU)Custom built computersOffice and home network setup, including multiple pc and device environment for file sharing and printingWifi installationMicrosoft Office product installationsVirus, spyware removalBackupsPC migrations/Data transfersSmall business networks implantation and support