Frank Ruttens Email & Phone Number

Brussels, Be

Dilbeek, Flemish Region, Belgium

Belgium

Brussels Area, Belgium

Responsable for all service related subject for Belux Area, Dealer service relations, service center managment. Call center Managment

Customer service includes:A team of 6 personsSales administration and customer relations.A team of 6 customer service officers-Internal contact for dealers and salesmen.-Sales orders from dealers: Phone, e-mail, Fax, Web, EDI.-Back Order managment.-Claim Handling and Credit Notes-Appointments for deliveries with Chaine Sores and Hyper Markets.-Follow-up of deliveriesAfter sales servicesA team of 3 engineers and 1 service administrator-In and out of warranty repairs-Warranty claims from Sevice centers and dealers.-Repair Turn Arround Time (TAT).-Technical Support to Service centers and dealers.-Service Training to Service centers and dealers.-Close contacts and direct commnication with Factories and Japanees European Service Organisation.-Participate on international meetings, Seminars and training programs.-First (Contact Center) and 2nd Line support (In house technical specialists) for end users.-Contract negotiations with Customers and Service Centers.-Follow-up, Support and training for Contact Center.-Assistance for Fairs, Open house activities, Sales Campaigns.Sales Training.1 sales trainer-Train and inform dealers and floor sales men about Products, Technology, USP'S in close relation with sales and Marketing.Logistics.1 logistics coordinator-Follow-up of the BeLux Deliveries towards dealers and end users.-Link between the European Logistics and warehousing and the Belux Customers.-Direct Deliveries-European meetings and seminarsInformation Security.1 ISM manager.-Implementations of measures and rules to protect all company information and Intellectual Property, Based on European and international directives-Train and educate employees.-Refresh tests, morning and evening checks.-European meetings and seminars

Field Service for Copymachines and Fax-6 engineers-New installtions-Maintenance and repairAfter sales services and support-In and out of warranty repairs-Warranty claims from Sevice centers and dealers.-Repair Turn Arround Time (TAT).-Technical Support to Service centers and dealers.-Service Training to Service centers and dealers.-Close contacts and direct commnication with Factories and Japanees European Service Organisation.-Participate on international meetings, Seminars and training programs.-First (Contact Center) and 2nd Line support (In house technical specialists) for end users.-Contract negotiations with Customers and Service Centers.-Follow-up, Support and training for Contact Center.-Assistance for Fairs, Open house activities, Sales Campaigns.

Sales support as well for pre sales as after sales activities for office products: Fax, copiers, printers, electronic white boards, GSM, Telephone systems, Latops...

Dealer Support, Training to dealers engineers, field support,Factory contacts and support, International trainings, meetings and seminars.Develop direct field service: Install, repair and maintain copymachines and faxes on site.

Installation repair and maintenance for fax machines