Francisco Vieira Email and Phone Number
State of São Paulo, Brazil
Francisco Vieira's Location
São Paulo, São Paulo, Brazil, Brazil
Francisco Vieira's Contact Details
Francisco Vieira personal email
- Valid
About Francisco Vieira
IT Professional with experience in Project Management, Program Management, Delivery Management, Infrastructure Management, Team Management, Lifecycle Management, Contract Management, Solution Architecture, Consulting, Development and Third level Support.Works as POC for customer and stakeholders, conduction meetings and providing reports and strategic information also handling complexity projects, risks, issues, requests and analyses of root cause.Domain in Infrastructure, ITSM, Cloud Computing, SaaS, IaaS, PaaS, Projects with Agile, Asset Management, Development, DevOps, Business Automation, Artificial Intelligence (AI) Tools and Chabot, Machine Learning, Big Data, API Implementation, Systems Integrations, ERP, Telecom and Mobile.Manage Project Budget, Contracts, Health, Risks, Documentation, Transitions, Infrastructure, Hardware &Software, Vendors, Service Providers, Lifecycle and Resource Allocation.Pre-sales, Creation of business proposals, RFPs, SOW, contracts and responses to bids.ServiceNow Specialist working in all project phases, including architecture, pre-sales, implementation, administration, support, development, and improvements.Management and supervision of Support, Infrastructure and DevOps teams.Business vision focused in maximizing profits, reducing costs, risks and increasing customer satisfaction.Management of internal resources and external contracts (third parties and Outsourcing).Application of best practices based on ITIL and governance with COBIT.Development of reports and implementation of KPIs, Score Cards, Reports and Dashboards.Strong performance in: Analysis and Implementation of New Technologies, Systems and Process, Network Monitoring, Data Center Management, SOPs, Telecommunications, Videoconference and Multimedia.
Francisco Vieira's Current Company Details
Motiva
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Gerente de Serviços e Ferramentas de TI (ITSM | IT4IT)
State of São Paulo, Brazil
- Website:
- grupoccr.com.br
- Employees:
- 3647
Francisco Vieira Work Experience Details
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Gerente De Serviços E Ferramentas De Ti (Itsm | It4It)MotivaState Of São Paulo, Brazil
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Itsm And It4It ManagerGrupo Ccr Sep 2024 - PresentJundiaí, São Paulo, Brasil -
Gerente De Projetos ServicenowProv International Jun 2024 - Aug 2024São Paulo, BrasilResponsável pela gestão de projetos ServiceNow para clientes LATAM e Globais na ProV, atuando em todas as fases do projeto, garantindo sua execução com excelência dentro dos prazos e orçamento acordados e provendo visibilidade e informações estratégicas para clientes internos e externos. -
Sr. ConsultantCognizant Jul 2020 - Mar 2024São Paulo, São Paulo, Brasil• Responsible for SM projects in the CIS (Cognizant Infrastructure Services) team for Latin America.• Project and Transition Manager for Infrastructure and Operations Services Projects.• Solution Architect working in pre-Sales, development and implementation of solutions with ITSM tools such as ServiceNow, Jira Service Desk, Top Desk and others.• Creation and integration of Chatbot systems with AI (Artificial Intelligence) with Google DialogFlow, AWS Lex and Microsoft Azure AI. -
Latam Life Cycle Project CoordinatorCognizant Aug 2021 - Nov 2023São Paulo, Brasil• Responsible for manage the Life Cycle team for Latin America (LATAM) of PCG network devices (Industrial Automation) for Cargill.• Restructuring and implementation of improvements in the management of the Life Cycle Database of devices, processes and services.• Creation of reports and management dashboards enabling better strategic vision and increasing speed and accuracy in decision-making.• Implementation of Agile methodology (Scrum) to manage the entire life cycle process of… Show more • Responsible for manage the Life Cycle team for Latin America (LATAM) of PCG network devices (Industrial Automation) for Cargill.• Restructuring and implementation of improvements in the management of the Life Cycle Database of devices, processes and services.• Creation of reports and management dashboards enabling better strategic vision and increasing speed and accuracy in decision-making.• Implementation of Agile methodology (Scrum) to manage the entire life cycle process of equipment, increasing productivity, control and delivery speed.• Lifecycle Management of Servers, Workstations (physical and virtual), Storages, Iosafes and Industrial Automation Applications.• Management of design and planning processes, purchases, delivery, installation and configuration and decommissioning of equipment. Show less
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Itsm ConsultantStefanini Jan 2019 - Jul 2020São Paulo E Região, Brasil• Responsible for projects, Pre-Sales, development, Implementation, training and Support of ITSM ISM ServiceAide, ServiceNow and BMC Helix/Remedy. Worked in projects for CSN, Vallourec, Fresenius Kabi, Alpargatas, Brasanitas, Volvo and others. -
It ManagerCia Tradicional De Comércio Aug 2017 - Oct 2018São Paulo Area, Brazil• Responsible for Cia Tradicional IT management including budget, strategy and operation management.• Back office management with SAP Business One system based in AWS cloud infrastructure, integrated and automatized Supply Chain system and Aloha front store system working in NCR Touch terminals.• Responsible for Everest ERP migration to SAP Business One ERP system hosted in AWS Cloud system, including Blue Print phase, development, homologation, integration, pilot, go live… Show more • Responsible for Cia Tradicional IT management including budget, strategy and operation management.• Back office management with SAP Business One system based in AWS cloud infrastructure, integrated and automatized Supply Chain system and Aloha front store system working in NCR Touch terminals.• Responsible for Everest ERP migration to SAP Business One ERP system hosted in AWS Cloud system, including Blue Print phase, development, homologation, integration, pilot, go live, stabilization, support and improvements.• Office 365 implementation, reducing local infrastructure costs, data storage and communication with 100% online platform, also providing information mobility, stability and security.• Responsible for projects to expand the stores, Delivery, Conciliator, Incident Management System, maintenance and renovation of the technology park, reduction of telephony / data costs for the whole network and Security patrimonial (CCTV and alarm). Show less -
Líder De ProjetosHcl Technologies May 2017 - Aug 2017São Paulo E Região, Brasil -
Project Manager (Onsite Unilever)Hcl Technologies Nov 2016 - May 2017São Paulo E Região, Brasil• Solutions Activation Project Manager at Unilever, responsible for all Latin America Infrastructure Projects, reporting to UK and India, working in the following projects:o New Brazil Brasilia Sales Office. Local Infrastructure, Server, Telecom and moving from Goias plant.o Louveira logistic provider change. New Infrastructure and new Data Center.o Implementation of automation system for forklifts in the Aguai plant.o Implementation of a new production management system in the… Show more • Solutions Activation Project Manager at Unilever, responsible for all Latin America Infrastructure Projects, reporting to UK and India, working in the following projects:o New Brazil Brasilia Sales Office. Local Infrastructure, Server, Telecom and moving from Goias plant.o Louveira logistic provider change. New Infrastructure and new Data Center.o Implementation of automation system for forklifts in the Aguai plant.o Implementation of a new production management system in the Valinhos plant.o Implementation of a new operational management system in the Argentine plant.o Implementation of electronic invoice system at the Uruguay plant. Show less
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Project Lead (Onsite Cummins Do Brazil)Hcl Technologies Mar 2014 - Jul 2016São Paulo E Região, Brasil• Responsible for Cummins South America Field Service and Infrastructure delivery.• Responsible for Datacenter, Telecom, network, Asset, Manufacturing and EUS operation and monitoring.• Participate in implementation and improvement projects, such as: VoIP implementation (Cisco CUCM), Lotus Notes migration to Office 365 Exchange, Lotus Sametime migration to Skype for Business, Remedy ITSM upgrade, New Manufacturing system implementation and Asset replacement for all South America IT park… Show more • Responsible for Cummins South America Field Service and Infrastructure delivery.• Responsible for Datacenter, Telecom, network, Asset, Manufacturing and EUS operation and monitoring.• Participate in implementation and improvement projects, such as: VoIP implementation (Cisco CUCM), Lotus Notes migration to Office 365 Exchange, Lotus Sametime migration to Skype for Business, Remedy ITSM upgrade, New Manufacturing system implementation and Asset replacement for all South America IT park (Power Sweep 4).• Customer contact point, responsible for managing and lead the local team and delivery metrics reposts and KPIs based in SLA. Show less
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It Infrastructure ManagerClínica Fares Sociedade Ltda Jun 2013 - Nov 2013São Paulo E Região, Brasil• Responsible for infrastructure management of IT for Clínica Fares and associates.• Responsible for managing IT operations, support (Field Service and Service Desk), infrastructure, security, business automation and Telecommunications (fixed, IP and mobile).• Managing Projects for business improvement and IT standardization, such as: IT Infrastructure review project (Data closed, technical rooms, UPS, Sensors and alarm systems), Security, CFTV, Servers Redundancy, Storage… Show more • Responsible for infrastructure management of IT for Clínica Fares and associates.• Responsible for managing IT operations, support (Field Service and Service Desk), infrastructure, security, business automation and Telecommunications (fixed, IP and mobile).• Managing Projects for business improvement and IT standardization, such as: IT Infrastructure review project (Data closed, technical rooms, UPS, Sensors and alarm systems), Security, CFTV, Servers Redundancy, Storage implementation and development of a new Service Management system, based in ITIL best practices.• Development and management of IT metrics and KPIs. Show less -
End User Service Team LeaderIbm May 2012 - May 2013São Paulo E Região, Brasil• Responsible for leading the End User Service Support Team in the costumer operations.• Responsible for managing the improvement and quality projects.• Responsible for managing the third parties and partner’s contracts.• Managing customer IT Hardware and Software Asset.• Responsible for customer KPIs and be the EUS POC for EUS Issues. -
Field Service And Service Desk CoordinatorFast Shop Aug 2008 - May 2012São Paulo E Região• Responsible for managing the Field Service and Service Desk, Asset, IT Implementation and Expansion.• Management of support staff Field and Service Desk team in 24X7 operation, Shops and CDs.• Participation in all change projects (Change Manager) in the IT Field.• Management of Outsourcing contracts and outsourcing of IT services.• Implementation of POPs, SLAs, indicators and metrics for managing the area.• Responsible for project management of IT assets and software… Show more • Responsible for managing the Field Service and Service Desk, Asset, IT Implementation and Expansion.• Management of support staff Field and Service Desk team in 24X7 operation, Shops and CDs.• Participation in all change projects (Change Manager) in the IT Field.• Management of Outsourcing contracts and outsourcing of IT services.• Implementation of POPs, SLAs, indicators and metrics for managing the area.• Responsible for project management of IT assets and software licensing. Show less -
It ManagerPrevsaude Jan 2008 - Aug 2008São Paulo E Região• Responsible for management of IT and Prevsáude needs, working on all projects and decisions inherent in the area, responding directly to the company's presidency.• Work developed in the budget review and strategic planning for IT.• Responsible for managing all development projects and infrastructure systems.• Development of projects for server virtualization, backup and contingency site.
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Help Desk CoordinatorBlockbuster Sep 2005 - Jan 2008São Paulo E Região• Responsible for the Help Desk team, serving headquarters, stores and CD. • Responsible for all IT infrastructure of the headquarters, DC and stores. • Implementation of a Service Desk 0800net management system and definition of SLAs with customers. • Development of project to monitor networks and branches and also to automate procedures. • Elaboration and execution of projects to implement new stores in the chain, changes and maintenance. -
It Infrastructure SupervisorGrupo Labrys - Helios Carbex 2003 - 2005São Paulo E Região, Brasil• Responsible for the support and infrastructure areas, head office, CDs and plant in Manaus. • Evaluation of the support and infrastructure areas, proposing changes in the network, servers, security and telecommunications, generating greater reliability in resources and operational costs. • Projects and implementation of new plants, including a new factory in Manaus. • Participation in the Outsorcing / Hosting project for IBM datacenter servers, implementation of the Citrix… Show more • Responsible for the support and infrastructure areas, head office, CDs and plant in Manaus. • Evaluation of the support and infrastructure areas, proposing changes in the network, servers, security and telecommunications, generating greater reliability in resources and operational costs. • Projects and implementation of new plants, including a new factory in Manaus. • Participation in the Outsorcing / Hosting project for IBM datacenter servers, implementation of the Citrix Metaframe tool and creation of the contingency base (Site Backup). Show less -
Regional Is ManagerExpeditors International 1998 - 2003São Paulo E Região• Responsible for the entire IT area of the company, reporting directly to the company's headquarters in Seattle.• Participation in training and strategic meetings at the company's headquarters in Seattle. (living abroad).• Development of infrastructure projects, systems deployments and training in the opening of new branches, changes and Onsite bases throughout Brazil.• Coordination of all system deployment and migration projects, including server upgrades, EDI projects… Show more • Responsible for the entire IT area of the company, reporting directly to the company's headquarters in Seattle.• Participation in training and strategic meetings at the company's headquarters in Seattle. (living abroad).• Development of infrastructure projects, systems deployments and training in the opening of new branches, changes and Onsite bases throughout Brazil.• Coordination of all system deployment and migration projects, including server upgrades, EDI projects, distribution, tracking, telecommunications and contingency.• Expeditors International's Latin American systems first person, receiving training at the headquarters in Seattle and implementing all network infrastructure, servers, support, training and telecommunications.• Works developed in infrastructure projects, installation, coordination and training of systems in the opening of new branches in Latin America. (experience abroad) Show less
Francisco Vieira Skills
Sistemas Operacionais
Itil
Centro De Processamento De Dados
Cobit
Infraestrutura
Service Desk
Telecommunications
Armazenamento
Infrastructure
Field Service
Solution Implementation
Budgets
Active Directory
Network Administration
Database Administration
Security Management
Asset Management
Outsourcing Management
Project Management
Business Intelligence
Demand Planning
Datacentres
Logistics
Operating Systems
Windows Server
Windows 7
Windows Xp Pro
Unix
Hp Ux
Linux
Vmware
Citrix
Lotus Notes
Microsoft Exchange
Help Desk Support
Xen
Hyper V
Storage
Wifi
Data Center
Servidor Windows
Suporte Para Help Desk
Microsoft Windows
Ciclo Pdca
Office 365
Francisco Vieira Education Details
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Administração De Empresas -
Colégio ModuloTécnologia Da Informação
Frequently Asked Questions about Francisco Vieira
What company does Francisco Vieira work for?
Francisco Vieira works for Motiva
What is Francisco Vieira's role at the current company?
Francisco Vieira's current role is Gerente de Serviços e Ferramentas de TI (ITSM | IT4IT).
What is Francisco Vieira's email address?
Francisco Vieira's email address is fr****@****ail.com
What schools did Francisco Vieira attend?
Francisco Vieira attended Universidade Paulista, Colégio Modulo.
What skills is Francisco Vieira known for?
Francisco Vieira has skills like Sistemas Operacionais, Itil, Centro De Processamento De Dados, Cobit, Infraestrutura, Service Desk, Telecommunications, Armazenamento, Infrastructure, Field Service, Solution Implementation, Budgets.
Who are Francisco Vieira's colleagues?
Francisco Vieira's colleagues are Alexsandro Martins Da Silva, Caio Prata, Paulo Schuarstz, Edenelson Alves Teixeira, Daniel De Oliveira, Javi Lu, Kiyochi Hiraoka.
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Francisco Vieira
Business Development Manager | Sales Manager | Project Manager | Energy | Electrical EngineerNiterói, Rj2oi.com.br, yahoo.com.br1 +121381XXXXX
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