Michael Fry Email & Phone Number

United States

Mountville, South Carolina, United States

I provide impact lists for Vendor and ISP maintenance's and validate Engineering impacts while looking to avoid market conflicts. In 2021, Uniti CM processed 2183 maintenance with 49000 circuits. All maintenance activities are reported to leadership weekly. Our accuracy is 99.98%.

Colony Texas

I am Nokia NRS 1 certified. I provision Cell Carrier EPIPE's and VPLS services on ALU and in some markets interconnected to MRV Ethernet switches using ERPS as network protection. I also provision and troubleshoot Enterprise circuits using Accedian NID's to bookend EPIPE's or DWDM WAVES. I am the an On-call to troubleshoot Layer 1 Ekinops DWDM waves and.

Irving, Texas

Perform network monitoring and 1st level troubleshooting for data center for hosting and analytics. NOC team provides Microsoft AD / Exchange 03 and 07 user /group administration. Support Outlook, OWA and Blackberry users. NOC uses PA Monitor, Nagios, DOTCOM for Servers, SAN, Circuit and Backup alarms including HP SIM and TREND. Trouble tickets are opened.

Assigned as a Project Integration Team member and working as Tier 2 IP Change Management for HP/EDS Enterprise Services GNOC group. Implement Changes on customer managed equipment per Workgroup Instructions of HP standard management template on customer equipment for TACACS, alarming SYSLOG, SNMP and Service Level required configurations. Project focused.

Frisco, Texas

• Implement, troubleshoot and On-call support T-Mobile Iub Backhaul conversion to Ethernet. Ethernet Iub User Plane conversion uses HSPA+ amalgamation of two protocols HSDPA/HSUPA. Infrastructure including Cisco 7609.

Frisco, Texas

Monitor and support the IP Access NanoBTS program for T-Mobile. IPAccess is a UK based company for an IP backhaul A-bis interface product over public internet. These Nano's are small wattage radios deployed in Office buildings, Hospitals and locations where Macro coverage is difficult. Cisco Routers are used in some cases where 3 or more NanoBTS's are in.

Dallas/Fort Worth Area

Current contract is with CompuCom Systems, Inc. monitoring several customer accounts concurrently. And National Accounts, some with 900 stores, regional offices and Core Cisco Routers on Verizon data network. All routers use Private Networks with VPN and BGP Protocol configurations.Contact carrier AT&T or Verizon to clear or test the circuit. Contact.

Oversaw daily deployment of configurations, graphics, and data-loading of hotel television guide channel for Embassy Suites, Hilton Hotels, and LaQuinta Inn.Communicated regularly with sales force, customers, and vendors; coordinated projects for team members, including developers/programmers, lab technicians, and graphic designers.

Wireless Engineer:Customer Support specialist interprets and troubleshoots problems with hardware, software and systems.Troubleshoot and manage the daily performance issues of a Class B network Provide network engineering of Nortel Networks communications equipment as a first step towards the design and ultimate release of advanced networking.

Troubleshot telephone (DMS) switches for customers, drawing on advanced knowledge of wireless mobility and networking technologies along with high-speed OC transport systems and DC power systems.Wrote technical documentation detailing floor and frame locations, installation procedures, cabling connectivity, and logical data needed to bring equipment into.

Design, Order and document based on the features and equipment needed in a Captive Office environment any and all needed DMS,frames and card packs. Documented locations and cabling length for all connectivity. Supported build out and any issues.

Richardson, Texas

Skilled in using Layer 2/3 technologies, such as MLT, VLAN (801.1q), STP, and RSTP and working with complex network consisting of 65,000 ports in ever-changing environment.Monitored customer resources and case histories to ensure highly available and robust network.Set up wireless equipment and fine-tuned existing equipment for client base of 2,000.

Performed ADSL Interoperability testing on Eicon DSL 2430 product at UNH Plugfest.Provide pre-sales technical presentations to channel partners on Eicon products.Post-sales technical support for end users, business partners, and system engineers by telephone, email and onsite.Assist customers with TCP/IP and IPX routing issues over Eicon routers, Novell.

Troubleshoot inter-connectivity issues on Eicon HDLC/x.25, SDLC, F/R and ISDN BRI and PRI adapter dards on Windows Server, Novell and other PC Based Operating system. Sampled and review communication traces looking at frames and packets or captured data. Advised carriers, customers and developers of any communications flaws.

Supported configurations of Eicon WAN card in Gateway and server-based Routers for connections to IBM and Unix based systems. Eicon products supported on Windows Server, Novel, DOS connectivity over HDLC/X.25, SDLC,and Frame Relay. Attended ISDN Plug-fest @ UNH and supported G.Diehl ISDN(Eicon) ISDN BRI and PRI products over ISDN in the U.S.

A product support and deployment SME for Gateways to Unix AND IBM hosts and WAN connectivity for Windows and other OS based Gateways and WAN services over ISDN, X.25, FR and other WAN protocols.

Novell CNE, On Site Customer Support and promoted to a telephone support roles. Trained new techs on A/C power for computers systems and trained on Novell Netware.