Traiteur b-to-b (événements professionnels, congrès, séminaires, événements sportifs, restauration scolaire et restauration d’entreprises…)

Development of the commercial relationship with strategic accountsScope : Renault – Nissan account, 15 M€ annual revenue (+/- 7 % of MSX RNS Division revenue – top 8 of customer accounts) – Transversal Management of 21 main contracts / 160 employees – Reports to Regional Vice President, Executive Committee MemberAchievements :• Commercial account development (2010 / 2017 revenue increase : + 51 %)• Gained customers loyalty, renewal of existing services (1 or 3 years… Show more Development of the commercial relationship with strategic accountsScope : Renault – Nissan account, 15 M€ annual revenue (+/- 7 % of MSX RNS Division revenue – top 8 of customer accounts) – Transversal Management of 21 main contracts / 160 employees – Reports to Regional Vice President, Executive Committee MemberAchievements :• Commercial account development (2010 / 2017 revenue increase : + 51 %)• Gained customers loyalty, renewal of existing services (1 or 3 years contracts)• Answer to Requests For Proposal : writing of operational and technical proposals, calculation of prices, presentation of proposals, sales negotiation• Development of the global commercial relationship with Central Head-Quarters and Central Purchasing (discussion and negotiation of global commercial conditions)• Monitoring of financial results (revenue / profit / payment terms) • Improvement of delivery and quality of existing services• Understanding and follow-up Customers’ strategy, adaption of service offer and commercial approach• Implementation of an operational coordination and harmonization of existing services (scope and content of services, operational processes, dashboards for service monitoring) Show less

Operational Management and Development of national accountsScope : Accounts Nissan West Europe (France – BeNeLux), 5 M€ annual revenue (+/- 15 % of MSXI France total revenue – top 3 of customer accounts), and also General Motors France, BMW France, DAF France, Honda France, Porsche France – Direct Management of 12 main services / 85 employees – Direct Report to France Managing Director, Executive Committee MemberAchievements :• In charge of corresponding Business Units : responsible… Show more Operational Management and Development of national accountsScope : Accounts Nissan West Europe (France – BeNeLux), 5 M€ annual revenue (+/- 15 % of MSXI France total revenue – top 3 of customer accounts), and also General Motors France, BMW France, DAF France, Honda France, Porsche France – Direct Management of 12 main services / 85 employees – Direct Report to France Managing Director, Executive Committee MemberAchievements :• In charge of corresponding Business Units : responsible for operations, finance (budget / invoicing / revenue / profit / payment terms), Human Resources and working means• Direct management of corresponding teams, operational monitoring of services delivered (reporting and follow-up of quantity / quality / timing) • Commercial development (answer to Requests For Proposal – main and central interlocutor), 2003 / 2010 revenue increase : + 500 %• Project Management when starting new services (review and validate service contract, recruitment, training, provision of working means, set-up of initial Key Performance Indicators…)• Anticipation of service evolution (scope, objectives…) Show less

Operational Management of Consulting & Audit DepartmentScope : Implementation at Dealer level of Sales and After Sales organization and customer handling upgrading programs, as well as audit programs – Implementation of +/- 20 different programs for 8 main customers, 2 M€ annual revenue – Direct management of 12 employees – Direct report to France Operations DirectorAchievements :• Management of the Automotive Retail Consultants team (Sales and After Sales… Show more Operational Management of Consulting & Audit DepartmentScope : Implementation at Dealer level of Sales and After Sales organization and customer handling upgrading programs, as well as audit programs – Implementation of +/- 20 different programs for 8 main customers, 2 M€ annual revenue – Direct management of 12 employees – Direct report to France Operations DirectorAchievements :• Management of the Automotive Retail Consultants team (Sales and After Sales Consultants)• Monitoring of the programs’ implementation objectives (number of implemented programs, implementation lead-time, performances improvement) : organization of the team workload, management of the team planning and the implementation quality• Management of finance (budget / invoicing / revenue / profit / payment terms) and resources for the Department• Sale and development of new programs Show less

Field Consultant, training, coaching and auditing at Dealer levelScope : Organization, customer handling and audit programs in After Sales for the Ford Dealer Network in FranceAchievements :• Implementation of organization and customer handling upgrading programs in After Sales activities (mechanical workshop and parts warehouse) for Ford Dealer Network in France• Warranty audits of Ford Dealer Network in France• Training and coaching of Dealer staff, implementation… Show more Field Consultant, training, coaching and auditing at Dealer levelScope : Organization, customer handling and audit programs in After Sales for the Ford Dealer Network in FranceAchievements :• Implementation of organization and customer handling upgrading programs in After Sales activities (mechanical workshop and parts warehouse) for Ford Dealer Network in France• Warranty audits of Ford Dealer Network in France• Training and coaching of Dealer staff, implementation of organization processes• Performance analysis, standards audits• Writing and presentation of corrective action plans Show less