Frédéric Noppe

Frédéric Noppe Email and Phone Number

Content Moderator / Quality Analyst @ TELUS International
toronto, ontario, canada
Frédéric Noppe's Location
Barcelona, Catalonia, Spain, Spain
About Frédéric Noppe

Communication skills: Native French / Advanced level of English and SpanishI possess more than 7 years of progressive experience in the customer service field. My professional history includes positions such as sales representative, account manager and customer support representative in the car rental business. I worked many years as well in catering as I am as well skilled in this field, but that was mostly to learn the language in the country I moved into, as I am more interested in global customer service career. I am now seeking for a company where I could have a stable position with opportunities to grow, which could offer me suitable conditions.I am Customer satisfaction orientated, and have excellent oral communication and good manners, and I always speak with a smile, I have a cheerful attitude, good contact with people and enjoy having fun and interracting with my colleagues.I am a well organized person, able to work independently as well as part of a team, serious in my work, I pay attention to details and enjoy having the job well done. I am a punctual, flexible and reliable person.

Frédéric Noppe's Current Company Details
TELUS International

Telus International

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Content Moderator / Quality Analyst
toronto, ontario, canada
Employees:
306
Frédéric Noppe Work Experience Details
  • Telus International
    Content Moderator/Quality Analyst
    Telus International Apr 2019 - Present
    Barcelona, España
    -Reviewing user-generated content to remove offensive, inappropriate and harmful content in web-based social network, before it reaches people online, following pre-defined sets of rules that platforms set to protect their users and maintain their reputation and legal compliance.-Analysing, evaluating and reporting trends of tickets to our client, in order to align decisions, improve the policy guidelines and provide guidance to content moderators.
  • Rentalcars.Com
    Customer Advisor
    Rentalcars.Com Dec 2017 - Mar 2019
    Barcelona
    -Provide assistance and guidance through the car rental booking process and conditions, using the 3 channels phone/email/chat.-Resolution of issues with customers and car hire companies concerning anything related with the rentals (payments, terms & conditions, extra fees, refunds etc...).
  • Computacenter
    It Helpdesk Analyst
    Computacenter Jan 2017 - Sep 2017
    Barcelona Y Alrededores, España
    -Troubleshoot issues of the user using the 3 channels phone/email/chat.-Resolve issues using knowledge base and/or remoting user´s personal computer.-Create tickets to report issues and/or for escalation.-Raise incidents and reports for major issues with strong economic impact.
  • Bar Restaurante
    Manager/Cook/Waiter
    Bar Restaurante "El Lito Lito" Sep 2015 - Oct 2016
    Barcelona, España
  • Avis Budget Group
    Sales Representative/Account Manager
    Avis Budget Group Apr 2010 - Sep 2015
    Barcelona, Españ
    -Provide guidance to customers through the car booking process and conditions.-Convert inbound calls into bookings. Add extra values to bookings. Sell loyalty program.-Handle special requests and resolve complaints via phone.-Manage the accounts and long term rentals for our customers in B2B segments. Increase, develop and maintain good relationship with B2B customers.
  • Bar Restaurante
    Manager/Cook/Bartender/Waiter
    Bar Restaurante "El Bitacora" Nov 2006 - Mar 2010
    Barcelona, España

Frédéric Noppe Education Details

  • University Institute Of Technology, Issoudun, France
    University Institute Of Technology, Issoudun, France
    Sales Techniques
  • Health And Sports Regional Institute (Irss), Tours, France
    Health And Sports Regional Institute (Irss), Tours, France
    First Degree Of National Sport Educator Diploma
  • Lycée Marguerite De Navarre, Bourges, France
    Lycée Marguerite De Navarre, Bourges, France
    Scientific

Frequently Asked Questions about Frédéric Noppe

What company does Frédéric Noppe work for?

Frédéric Noppe works for Telus International

What is Frédéric Noppe's role at the current company?

Frédéric Noppe's current role is Content Moderator / Quality Analyst.

What schools did Frédéric Noppe attend?

Frédéric Noppe attended University Institute Of Technology, Issoudun, France, Health And Sports Regional Institute (Irss), Tours, France, Lycée Marguerite De Navarre, Bourges, France.

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