-Supports Country head and Management team as the "key advocate" of customer interests-Plays a key role between customers, commercial management and products in ensuring smooth customer related process flow and increasing customer retention- Leads, motivates and supervises the program management team to achieve high performance and service quality

• Retains and develops Customers• Plans and manages accounts• Coordinates with Product on account planning, customer enquiries, business reviews, etc.• Specialist within defined sector• Good understanding of sector issues in the global forwarding industry and knowledge of DGF products (AFR/OFR/ROA) and business models; experience with customers• Customer management experience• Ability to identify customer needs by gathering information and building long-term… Show more • Retains and develops Customers• Plans and manages accounts• Coordinates with Product on account planning, customer enquiries, business reviews, etc.• Specialist within defined sector• Good understanding of sector issues in the global forwarding industry and knowledge of DGF products (AFR/OFR/ROA) and business models; experience with customers• Customer management experience• Ability to identify customer needs by gathering information and building long-term relationships• Well-developed communication and presentation skills Show less

Coordinating the team of customer services on the OFR and AFR products.Develop and Implement solutions related to the need of the customerCreate and maintain customer reporting

making research for business purpose.

Chargé du recrutement, du renforcement des capacité du personnel, de l'elaboration des fiches de postes et contrat

Responsibilities: Selling and Promoting the ACE Program in projects/departments in TCS Chennai; Recruitment: Sourcing (head-hunting) profiles in the GIS, receiving applications, shortlisting and conducting HR Interviews for all positions raised in the local branch; Coordination and continuous development of the ACE Program; Support in the HR concerns of ACE associates within the company. Ensure trainee satisfaction, quality management; Owning and delivering the identified branch level special… Show more Responsibilities: Selling and Promoting the ACE Program in projects/departments in TCS Chennai; Recruitment: Sourcing (head-hunting) profiles in the GIS, receiving applications, shortlisting and conducting HR Interviews for all positions raised in the local branch; Coordination and continuous development of the ACE Program; Support in the HR concerns of ACE associates within the company. Ensure trainee satisfaction, quality management; Owning and delivering the identified branch level special initiatives of Resource Management group, Cooperation with AIESEC in Chennai; Excellent relationship building with project teams to understand their current and future project requirements in terms of resources.Achievements: Recruitment of 30 interns on 40 for the year plan, Interns population growth from 26 current interns to 40, sales and promotion of the ACE program to Global Leaders and big account of the company, design and Implementation of the living Diversity booklet, Monthly Meeting initiative as channel to ensure trainee satisfaction, ACE comparative study across 8 locations, 1 branding campaign, improvement of the quality of services provided by AIESEC In Chennai, better Job description proposed by Global leader for interns recruitment Show less

Responsibilities: Development, implementation and monitoring of the national action plan; Development and implementation of training strategies for trainers; First responsible locally and internationally of AIESEC in Burkina Faso, First responsible of the growth model and programs development of the organization, Coaching of the members.Achievements: Africa relative growth award 1415, Full member status,57 interns from 13 countries received, 28 interns sent abroad, 5 community… Show more Responsibilities: Development, implementation and monitoring of the national action plan; Development and implementation of training strategies for trainers; First responsible locally and internationally of AIESEC in Burkina Faso, First responsible of the growth model and programs development of the organization, Coaching of the members.Achievements: Africa relative growth award 1415, Full member status,57 interns from 13 countries received, 28 interns sent abroad, 5 community development projects implemented, Organization of 2 international conferences of 4 days each, Training delivered to others organizations and schools Show less

Responsibilities: First responsible of the leadership experiential development of the members, Development and implementation of recruitment strategy, Executive Board Members performance appraisal, Development of National training plan and national conferences portfolio, Responsible for the professional and personal development of the members, Organization of the Reward and recognition ceremony, Entity Expansion management.Achievements: 3 expansions in West Africa Catholic University… Show more Responsibilities: First responsible of the leadership experiential development of the members, Development and implementation of recruitment strategy, Executive Board Members performance appraisal, Development of National training plan and national conferences portfolio, Responsible for the professional and personal development of the members, Organization of the Reward and recognition ceremony, Entity Expansion management.Achievements: 3 expansions in West Africa Catholic University UCAO, University of Koudougou and USTA, Development and implementation of Member Education Cycle, Project Director of On The Road To Safety in partnership with TOTAL, Management of 50 active members, Organization of 1 national conference Show less

Responsibilities: First responsible of the local committee, Representative of the committee at the legislative assembly and national conferences, Coordination and implementation of the National Strategic plan at the local level.Achievements: 3 projects implemented, 5 activities realized, Management of 30 active members.