Fahad Shaikh Email and Phone Number

- Supported office technology in general, including software, hardware and communications systems.- Conducted training classes on new products and systems.- Assisted the help desk staff in researching problems on the system.- Deployed computers in mass through imaging and automation processes.- Loaded specified office automation software packages such as operating systems, office suites, and other related applications- Instructed user in use of equipment, software, and manuals.- Answered client’s inquiries in person and via telephone concerning systems operation. - Diagnosed system hardware, software, and operator problems. Recommended or performed actions to correct problems based on knowledge of system operation.- Referred major issues outside of operational norms to manager for resolution.- Devised logical solutions to operational problems within the capacity and limitations of installed computer equipment.- Assisted in the maintenance of hardware and software inventory.- Supported help desk personnel in troubleshooting.- Assisted users accessing systems and software and assisted with training users on various PC based software systems.- Installed manages and maintains telephony devices.

- Configured, deployed, and maintained PC equipment and mobile technology.- Provided support over the phone, email or in person to all employees, and carefully documented requests in the help desk ticketing system.- Communicated status of work to Manager so that management is aware of completed and unresolved issues which allow a proactive approach to resolutions.- Assisted in the keeping of all assets maintained by IT.- Supported Integration of customer products. - Completed the configuration of customer products playing close attention to schedule and quality control.- Provided backup to Help Desk operations as needed.

- Conducted risk assessments to evaluate clients' technology environment and identify potential risks and vulnerabilities.- Assisted in ensuring clients' compliance with relevant regulations, industry standards, and internal policies.- Supported the development and implementation of IT governance frameworks and strategies for clients.- Contributed to the delivery of technology risk advisory services, identifying and assessing emerging technology risks.- Assisted in conducting control testing and assurance activities to evaluate the effectiveness of technology controls.- Prepared reports summarizing findings, recommendations, and action plans.- Conducted industry and technology research to support client engagements and provide insights.- Collaborated effectively with team members and stakeholders, contributing to a positive work environment.

- Handled troubleshooting and system support for 1000+ end users of the HSM Services system, including hardware, applications, installations, and configurations. - Performed extensive research to analyze, validate and verify identification requests.- Troubleshoot and resolved hardware, software, application, network, user access, or related issues- Created Tickets and document all activities in helpdesk ticketing systems engineering, and/or identify and correct core problems.- Addressed client questions using available information resources.- Complied with Corporate IT Service Management and Service Desk policies, procedures, and directives.- Reported complex system issues to senior management to expedite resolution as required.- Served as a point of contact for end users to report problems and assist to raise service requests.

- Maintained a safe environment for clients, prevented harm to self and others, and reported any safety concerns to the case manager on time.- Keep up with current medication and CPR certification required by the agency and the State of ConnecticutAssisted with training, scheduling, and evaluating performance.- Provided adults with intellectual disabilities including assistance with ADLs, meal preparation, medication administration, and transport to and from medical appointments.- Provided leadership, mentorship, and support to adults with intellectual disabilities.- Maintained records and completed paperwork as required by the company.- Assisted clients in managing their finances, paying bills and shopping for groceries and personal items.

- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks.- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance. - Assisted clients with various questions and concerns related to their accounts and bank products.- Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages.- Completed highly accurate, high-volume money count via both manual and machine-driven approaches.- Promoted and sold credit union products to customers.