Fred San Juan Email and Phone Number

Collateral: Scope, design, copy writing, create new templates, graphics design, VIS compliance, translation (Examples: Selector guides, sell sheets, brochures, presentations, sample cards)Web Pages and Application: Smaller Web section redesign, new design projects, landing pages Scope, design, copy development, translation, and implementation of dc.com digital tactics and content Metadata and search optimization elementsProduct findability (Formatting, updating and tagging in EZWEB)Production of web pages, web sections, micrositesProject coordination of large Web projectsReporting and analysisPrint and/or digital advertising:Design online and/or print ads Design and production of email campaigns Design and production of banner adsIndustry Tools & Applications:Maintenance & content upgrades for some dc.com/xiameter.com online applications Project Coordination:Execution of marketing communications projectsClaim substantiation highlighting and routingTranslation coordinationVideo:Some editing/updatesPublication to Dow Corning sitesReporting & Analytics:Website report consolidationEmail campaign analysisWeb analysisDashboard design and developmentTeamrooms (Sharepoint):Scope, design and implementationMaintenance and upgrades

Global Help Desk & Technical Support Role:• Administered end-user workstations and supported end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based network.• Investigated user problems and identified their source; determined possible solutions; test and implement solutions.• Provided support to computing end users predominately remotely utilizing phone, VPN, and other remote support tools.• Perform and/or oversee software and application installation and upgrades.• Maintained and updated intranet web documentation and performed company web page updates via MS Frontpage.• Setup OMA via Exchange ActiveSync for smart phones.• Remotely monitor, maintain, and backup external servers.• Backup and restore server files for internal employees as well as external customers.• Administered all Helpdesk Outlook Archives and email backups/restorations.• Maintained Active Directory access lists for users and groups.• Password resets for Network user ID's, SAP, SQL, Ariba/SST, VPN, and guest WIFI.• Troubleshoot connectivity issues for remote employee's home networks and company VPN.• Obtained thorough information to maintain complete records within the Helpdesk management system.• Escalated and assigned tickets to appropriate higher tier support queues as necessary.• Ran reports to maintain technician service level agreements; escalated violations appropriately.• Trained and assist new and entry level Helpdesk technicians.• Displayed strong written and verbal communication skills and structured and presented detailed information in an effective and professional manner.• Upheld strong organizational skills, analytical ability and attention to detail.

External Helpdesk & Technical Support Role:• Administered end-user workstations and supported end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based network.• Investigated user problems and identified their source; determined possible solutions; test and implement solutions.• Provided support to computing end users predominately remotely utilizing phone, VPN, and other remote support tools.• Perform and/or oversee software and application installation and upgrades.• Maintained and updated intranet web documentation and performed company web page updates via MS Frontpage.• Setup OMA via Exchange ActiveSync for smart phones.• Remotely monitor, maintain, and backup external servers.• Maintained Active Directory access lists for users and groups.• Password resets for Network users.• Troubleshoot connectivity issues for remote employee's home networks and company VPN.• Obtained thorough information to maintain complete records within the Helpdesk management system.• Escalated and assigned tickets to appropriate higher tier support queues as necessary.• Trained and assist new and entry level Helpdesk technicians.• Displayed strong written and verbal communication skills and structured and presented detailed information in an effective and professional manner.• Upheld strong organizational skills, analytical ability and attention to detail.

(Independent Contractor)Currently teaching 6 week Circuit Kickboxing Classes, Monday/Wednesday at 8pm. Session 1 - February 6, 2012Session 2 - March 19, 2012

Karate Instructor (Youth and Adult Classes), Boot Camp and Kickboxing Instructor.

Complete owner and operator of Bay City location.As owner, I operate and run all aspects of the Bay City business location from day to day operations, administrative, customer service to hands-on training with clients.• Teach martial arts to children and adults focusing on several styles.• Provide kickboxing, Zumba, Boot Camp and other fitness classes to the public.• Coordinate and participate in local fundraisers and seminars

Global Help Desk & Technical Support Role:• Administered end-user workstations and supported end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based network.• Investigated user problems and identified their source; determined possible solutions; test and implement solutions.• Provided support to computing end users predominately remotely utilizing phone, VPN, and other remote support tools.• Perform and/or oversee software and application installation and upgrades.• Maintained and updated intranet web documentation and performed company web page updates via MS Frontpage.• Setup OMA via Exchange ActiveSync for smart phones.• Remotely monitor, maintain, and backup external servers.• Backup and restore server files for internal employees as well as external customers.• Administered all Helpdesk Outlook Archives and email backups/restorations.• Maintained Active Directory access lists for users and groups.• Password resets for Network user ID's, SAP, SQL, Ariba/SST, VPN, and guest WIFI.• Troubleshoot connectivity issues for remote employee's home networks and company VPN.• Obtained thorough information to maintain complete records within the Helpdesk management system.• Escalated and assigned tickets to appropriate higher tier support queues as necessary.• Ran reports to maintain technician service level agreements; escalated violations appropriately.• Maintained department service level statistics and spreadsheet data.• Trained and assist new and entry level Helpdesk technicians.• Displayed strong written and verbal communication skills and structured and presented detailed information in an effective and professional manner.• Upheld strong organizational skills, analytical ability and attention to detail.

Event planning and development for local organizations through CDI's transparent fundraising company.Complete general HR and office duties as necessary. Deposit prepration and team management.

Operation of office machines, data entry, supervision and maintenance of employee schedules and behavior, daily deposit preparation and delivery, supply ordering. Job scheduling

Data Entry and Word Processing. Versed in PeopleSoft 8 frontend.

General office management, support and office stock. Created and published quarterly newsletter. Handled all mailings. Maintained office Network.

Supervise employees in proper customer service, bulk cash handling, inventory & food preparation.Prepare bank deposits, create schedules and maintain office environment.