Fabio Sarti Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Ca

Sunnyvale, Ca, Us

Contributing to the growth of the AI ecosystem as a mentor of a diverse group of early-stage startups in the AI sector-agnostic program at Plug and Play. Providing expertise in AI applications across various industries, connecting startups with industry experts and potential partners, and sharing knowledge and insights on AI trends, challenges, and best practices. Passionate about supporting the next generation of AI-driven businesses.

Calgary, Alberta, Ca

• Defined product strategy for Juliet, WestJet's chatbot, leading to a 30% increase in guest satisfaction on the Facebook Messenger platform.• Increased chatbot accuracy by 15% through data analysis of tens of thousands of conversations.• Rebuilt product analytics; introduced new KPIs that improved user stories prioritization and collaboration with the Contact Center team.• Contained 150k+ Contact Centre calls during COVID-19 by swiftly training Juliet on trending questions; gained recognition from Facebook and the Economist.• Managed remote development teams in California and India, introducing Agile best practices for enhanced deliverables visibility.

Toronto, Ontario, Ca

• Supported Latin American companies validating their businesses in the Canadian market by doing market researches, building their business plans, conducting experiments and negotiating potential partnerships• Organized events for the startup community in Toronto

São Paulo, São Paulo, Br

• Conducted several product discovery sessions, assisted entrepreneurs to achieve problem-solution fit and build their MVPs using User Story Mapping, Lean Startup and Agile methodologies• Developed and launched a cryptocurrency blockchain exchange platform that enables investors to purchase digital assets

• Built process that supported the review of more than 4k apartments in just 4 months, achieving investors’ goals• Defined data structure and developed our algorithm, the “secret sauce” that automatically grades apartments based on more than 150 objective questions, which allowed the company to scale its operations• Helped with the setup of our Boston Office• Worked remotely from Sao Paulo between January and July/2017

Norwalk, Ct, Us

• Led international team that developed an on-site Machine Learning Project for Priceline's Marketing Department using tools such as R, SQL, and Tableau while studying at Yale School of Management

New Haven, Ct, Us

• Fellow, Yale Center for Customer Insights – Analyzed brand strategy & formulated consumer specific insights to Converse• Honors in 65% of classes, including Digital Strategy, Revenue Mgt., Mgt. of Software Development, among others• Active member of the Technology, Entrepreneurship and Marketing Clubs

São Paulo, Sp, Br

• Reduced $1 million in costs and achieved 35% increase in clients’ access to call center and online channels by developing a new B2B registration model that involved Sales, Operations, Marketing, and IT departments• Evaluated market and economic viability of innovation products, such as “Vivo Publicidade Online”, for Telefonica’s portfolio which contributed to the company’s strategy of digital products diversification• Rated among the 5% top performers on the Small and Medium Enterprise division in 2014

• Researched the $36 billion Brazilian beauty market, interviewed prospective customers and salons, and prototyped Beautibook, a marketplace for helping people scheduling Beauty Salon services• Developed a statistical model based on regression across several dimensions for helping SE Palmeiras to determine soccer ticket prices, which contributed to an increase in attendance and revenue by $3 MM/year• Created a new compensation plan and performance evaluation method for technical and sales teams of an IT company, enabling a better incentive alignment between the needs of the company and the employees

Sao Paulo, Sao Paulo, Br

• Coordinated consultancy team that reduced 95% of customer complaints about the content of their Income Report by identifying process problems and inefficiencies in departments such as Consumer Credit, Private and Investment Banking, IT, Fiscal, Insurance and Credit, among others• Identified and Mitigated 75 new risks by conducting the operational risk self assessment process in departments such as Insurance, Legal, Investment Banking, SME and Treasury • Designed and implemented a cross-functional process improvement program (using kaizens) that later reduced costs and operational risks, as well as claims and customer services deadlines.• Led the team that delivered the process diagnosis of the legal operations department used by the bank's senior management to achieve budget-cutting targets. This was made possible by identifying optimization opportunities and downsizing.

Sao Paulo, Sao Paulo, Br

• Achieved $3.5 million in savings by training 150 people and coaching 70+ consultancy projects using Lean 6-sigma methodology• Reduced financial loss odds for bank’s Treasury by several $ million/day through an 8-hour improvement in delivery time of Earnings and Market Risk Reports• Mapped process, collected and analyzed data for supporting consulting firms in the identification of $50 million in expense savings

Sao Paulo, Sao Paulo, Br

• Generated reports, analyzed expenses, identified opportunities and created KPIs, resulting in savings of $25+ million for the IT Department• Assisted over 90 managers in the development and management of their budgets by creating controls and reports• Assisted strategic consultancy companies, such as McKinsey and Accenture, with data gathering and analysis for classified projects as requested by the CTO• Developed and implemented KPIs and metric dashboards for IT and Retail Banking, Wholesale and Credit Cards Back Offices that supported important strategic decisions

Sao Paulo, Sao Paulo, Br

• Built an algorithm and developed an application based on essential system analysis concepts to determine the ideal number of employees and ATMs on any of the 1k branches• Prioritized backlog, wrote stories and tested them in order to improve product and functionalities of the branches' business platform• Developed and executed the communication plan for implementing the Intranet Portal and Microsoft Outlook at the retail branches

Dublin 2, Ie

• Designed some of the retail platform screens for a multinational bank

São Paulo, São Paulo, Br

• Led Finance Department and executed consultancy projects

Master’S Degree, Master Of Advanced Management

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Mscba

Mscba, Economics

Bachelor, Business Administration