Frank Scelta Email & Phone Number

Queens, New York, United States

Provided over five years of dedicated end-user support, delivering expert assistance in computing hardware, operating systems, and office productivity software, resulting in a 95% user satisfaction rate.Expertly set up, configured, and troubleshooted a variety of computer hardware, including PCs, Chromebooks, laptops, iPhones, iPads, and Android, ensuring minimal downtime and maximum efficiency for users.Identified and resolved networking issues by troubleshooting and fixing problems in the server room, including resolving offline WAPs and reconnecting phones/computers, ensuring consistent network connectivity, and increasing customer satisfaction.Collaborated and communicated with various equipment manufacturers such as Armstrong and TGI for networking and printer equipment respectively ensuring systems were up and running smoothly and effectively.Delivers exceptional IT support by maintaining high service standards, and consistently demonstrating strong communication, follow-up, customer service, and interpersonal skills, resulting in a 98% customer satisfaction rating.Contributed to managing and supporting hardware and software inventory, including Chromebooks, iPads, Smartboards, Office 365, printers, and Windows computers, ensuring optimal performance and availability across all devices for all users.Liaised with the purchasing manager to manage vendor pricing, ordering, and inventory of technology, office, and teacher supplies using Ariett Purchasing; followed up on deliveries and submitted receipts to ensure accurate and timely procurement processes.Leveraged extensive knowledge of Microsoft Windows 10/11, Mac OS, Office 365, and Google Suite to users to optimize system performance and enhance user productivity across the organization.

Queens, Ny

• Assisted lead teachers in planning and implementing engaging lesson plans, supporting diverse learning styles and abilities.• Implemented strategies to support students with special needs or individualized education plans (IEPs), ensuring inclusive learning experiences.• Managed classroom technology or assisted students in utilizing educational software and tools.• Communicated effectively with parents or guardians, providing updates on student progress and addressing concerns in a professional manner.

East Rutherford, New Jersey, United States

Collaborated with a cross-functional team of designers and stakeholders to develop "Diced!", an AI-powered cooking app within one month, resulting in a 40% increase in user engagement during the first month after launch.Crafted four detailed user personas in Figma, aligning them with stakeholders’ criteria, guiding the design process, and contributing to an 80% improvement in user satisfaction scores.Conducted user research through competitive and heuristic analysis of four competing cooking apps, identifying pain points such as paywalls and excessive text, leading to a design that increased user retention by 25%.Conducted user interviews with 8 participants, synthesizing insights to refine app features and ensuring alignment with user needs, which improved onboarding completion rates by 30%.Prototyped the app in Figma for usability testing, iterating based on feedback from eight test users, which resulted in a 90% satisfaction rate with the app's functionality and ease of use.

New York City Metropolitan Area

Completed a 700+ hour course covering design thinking, user research, wireframing, prototyping, and usability testing.Developed a portfolio of projects, including capstone projects "Mend Care" and "Horizon."

New York, New York, United States

• Managed front desk operations, including scheduling rehearsals, handling inquiries, and ensuring a smooth check-in/check-out process for clients.• Provided basic technical support and assistance to clients with equipment setup, troubleshooting audio systems, and addressing minor technical issues during rehearsals.• Offered guidance on studio equipment operation, aiding clients in maximizing the use of available resources for their rehearsal sessions.• Addressed customer concerns promptly, maintaining a high level of customer satisfaction and resolving issues effectively.• Handled payment transactions, invoicing, and cash reconciliation accurately, maintaining financial records and ensuring proper accounting procedures.

75A Onderdonk Ave, Ridgewood, Ny, 11385

Designed and created hundreds of visually appealing flyers using Photoshop and InDesign, enhancing product promotions and driving a 20% increase in consumer engagement.Applied user-centric design principles to develop branding and marketing materials, resulting in a significant increase in consumer engagement and product sales.Collaborated with managers and the marketing team to ensure designs were aligned with brand goals and effectively communicated product value, expanding the customer base by 15%.Managed multiple design projects simultaneously, optimizing workflow and improving efficiency by 25% through streamlined design processes.

Ui/Ux Design Career Track Certificate, Ux/Ui Design

A 700+ hour online UX and UI design course that covers the end-to-end UX and UI including design thinking, user research, ideation.

Bachelor’S Degree, Studio Arts & Graphic Design

Activities and Societies: Queens College Computer Graphics Association Club Studied drawing, graphic design, and animation displayed in my.

High School

Activities and Societies: Animation club Graduated with an honors in Art. Completed basic High School requirements and passed regents exams.