Latin America's first on-demand private aviation platform. We put together the best fleets of jets, turbo-props and helicopters, totalling over 800 aircraft in Latam. Flapper platform allows for instant quotations and personalized proposals, while we also pride ourselves on being the only broker with Wyvern and Argus certifications in Latinamerica, fulfilling the highest safety standards.Download Flapper app: http://bit.ly/FlapperParaAmigos

Reporting to the Director of LATAM Travel as a Regional Sales Manager for the CL, PE, AR, CO, EC, PY, UY and BO markets with more than 95 stores and a team of +500 people in charge of the Sales, Trade and Marketing, Training and contact center channel. Sales channel serving 700M customer’s year, with sales of 200MM usd.• Implementation of the regional strategic plan with its launch and ensuring the delivery of sales toolkits in all markets, improvement of customer experience in stores, improvement of the sales force’s cost efficiency and productivity.• Expansion plan with a Budget of 1.5MM usd for investment in Latin American markets opening 5 new stores, 14 changes and 60% of renovations in the last year.• Development and implementation of regional CRM for sales funnel management, customer portfolio management and participation in the development of digital proyects (LATAM Travel and CINGO App - appointment service model).• Leadership in complex negotiations of commissions with the labor union, achieving successful early closings for the parties involved.• Change in the variable incentive of the sales force compensation model that allowed achieving excellent commercial results (+ 22% of goal fulfillment).• Design and implementation of the Training Model that allowed standardizing and monitoring the level of knowledge of the sales force.• Implementation of profit driven strategy for the stores with full P&L responsibility, which allowed managing the key variables and achieving positive profitability for the entire network stores.

Reporting to the Regional Sales Manager of LATAM Travel, in charge of 26 stores throughout Chile, with a team of +190 reports. The main goal was proposing and executing business development strategies, coordinating the sales force and seeking their maximum performance in order to ensure compliance with goals and profitability.• Achievement of significant improvements in management indicators -together with the team- increasing penetration of package sales by +21 points and growth in total sales by + 13%.• Complete store cost management, achieving annual savings of + 200Musd (renegotiations of fares/changes in leases, adjustments on FTEs and system changes), which reflected better channel profitability.• Obtained improvements in service processes (NPS +15 points ;> 60), and significant efficiencies in FTE (stores operated with 3 fewer FTEs on average).• Team management with a focus on the training of Supervisors as leaders, which allowed the unification and development of sales teams.• Change of 43% of the sales force to adapt to the new defined profile (hunter).• Structured, developed and implemented the alliance between LATAM Travel, AMEX and Banco Santander for the preferred agency.

Reporting directly to the Global Commercial Director with responsibility for generating a strategy for the leisure segment in accordance with the LATAM markets (domestic, emissive and receptive) and in charge of the relationship with government entities to obtain co-financing marketing funds for the promotion of destinations in strategic routes for LATAM.• Development and implementation of 11 initiatives to enhance the Tourism Segment together with the main commercial partners (travel Tourism agencies, tour operators, DMCs).• LATAM Representative to the Ministries and Entities of Tourism, sustaining relationships with over to 18 stakeholders that contributed 3.2 MM usd of incremental marketing budget for the development of a marketing plan together with LATAM.• Relaunch of the South American Air pass product for Long Haul markets, promoting the strategy of building Tourism circuits in LATAM’s network in domestic destinations in 6 countries, increasing the penetration of the direct channel by 2 points.• Simplification of the Tourism products’ strategy, reducing the cost of support areas by -7 FTEs.• Development of the first “Discover Chile”, a unique event developed together with FEDETUR and local partners, bringing more than 50 travel agencies from around the world to Chile.

Reporting directly to the Commercial Senior Manager responsible for the development of product portfolios/destinations, negotiation of products and suppliers ensuring an attractive, cost effective and secure supply for sales channels. In charge of the integration project for the LATAM Airlines Tour Operator (Lantours & TAM Viagens).• Responsible for a team of 5 Product Managers in charge of product negotiation to achieve the best commercial conditions with tourism providers (hotels, inbound, transfers).• Negotiation of business plans with contributions of + 400M usd per year with shared marketing plans budget, incentives over sales.• Redefinition of the supplier portfolio for destinations, focusing on the most relevant suppliers.• Sales and competition monitoring to define actions that increase revenue sales performance and achieve sales budget.

Responsible for implementing, coordinating and managing all direct marketing campaigns through NPTB (Next Product to Buy) methodology. Commercial link (trade marketing) between the product area and sales channels team.• Leadership on go to market for tactical campaigns process.• Implemented and managed the sales campaigns for consumer loans, checking accounts, insurance and investments through the contact center and sales branches with an ROI of over 20%.

In charge of the liabilities products for the consumer division of Banco de Chile (Credichile). Also lead the project of development of a new checking account and commercial migration of the current debit account portfolio to the Banco de Chile.

Responsible for the development of new product features, design and implementation of promotions with further evaluation campaigns. Also monitoring and benchmarking the competition. • Achieved 60% annual growth in checking accounts.• Strategic leadership project between companies of Falabella Group which has enabled significant growth in the customer portfolio leading the Bank to occupy the 5th position in the Chilean market.• Responsible for the “weekend” sales channel through CMR stores in Falabella malls, with a sales force of +50 executives at 25 points of sale for checking accounts.

During this time, I enhanced my English skills and also could learn about the Arabic culture, completely different to the habits and uses of the western culture, in an environment prohibit for most of foreigners. In Fly Emirates, recognized international airline company that I was working for, I have acquired acknowledgement in advanced techniques in the art of serving customers facing diverse situations, that have defied and allowed me to furthermore develop my interpersonal abilities in the treatment to customers and a great work experience, working in front office together with other 140 nationalities different from mine, facing the client, in the most important part of the business, where 75% of the customers experience happens.Furthermore, it has made possible to me to travel the world, and in each trip know different places and cultures from the world (France, Italy, Austria, Thailand, Tunisia, Uganda, Nigeria, Australia, New Zealand, Korea, Malaysia, Sri Lanka, England, South Africa, Italy, Switzerland, Holland and countries of the Middle East).

Development and execution of business plans with full P&L responsibility for clients of different sales channels (distributors, key accounts and retailers). Development of innovation pipeline and new products launch, validated by qualitative and quantitative researches with consumers, such as focus groups and others. Study and search of new market niches for business growth and profit increase. Market analysis and competition monitoring. Demand evaluation and sales forecast elaboration. Management of advertising and consumer promotion budgets.

Development of the marketing area of the company, redefining some of the most important internal and external process, based on research and customer survey studies. Responsible for monitoring and ensuring that services keep focused on the KPIs defined, to accomplish enhancing the quality and perception of service. Responsible for commercial activities of massive sales force team with the most important client.

Responsible for the sales to a territory (Brazil) depending directly of the Sales Director, with a monthly sales quote for projects until $50.000 dollars. Also responsible for development of a Web based communication channel to improve customer relationship.

Support brand manager on new products launch to sales force team and also product and packaging development. Responsible for POP material development with provider and agency briefing. Also in charge of a diapers product line for low income customers. Implementation of consumer promotions, marketing activities and advertising campaigns.

Responsible to support the Brand Manager on the development of Oral-B Brand and the introduction of the electric power toothpaste Brand, Braun Oral-B.