Faith Shachter, Phr, Shrm-Cp Email & Phone Number

Delphos, Ohio, US

Delphos, Ohio, US

• Lead HR team of 7 in full scope of human resource functions for 500 staff at national non‐profit organization
• Reduce turnover from 42% to 31% within 1 year; increase retention of newly hired employees by 10%
• Simplify candidate/new employee experience by implementing electronic filing within HRIS
• Build equitable and market-comparative compensation structure through analysis of multiple salary surveys
• Evaluate and implement new background check provider to standardize practices across organization
• Oversee insurance broker evaluation and negotiation decreasing employee cost share by 12% to align with national benchmarks

Columbus, Ohio, US

• Full HR Management for Major League Soccer business operations
• Single HR support for 100 full‐time employees, 150 part‐time/seasonal employees and 80 interns
• Coached, advised and supported individual staff during highly publicized team move announcement
• Directed onboarding process to ensure positive and comprehensive experience for new employees
• Advised and consulted with leadership and managers on organizational policies, recruitment, employee relations issues and compensation decisions
• Ran Sales Training Forum along with Sales Department representatives

Columbia, MD, US

• Led HR function and was responsible for administration, coordination and evaluation of all HR service areas
• Directly supported 300 employees; managed HR team of 3 in all aspects of HR
• Evaluation and selection of RFP for new benefit carriers resulting in 16% overall savings
• Implemented new vendors for unemployment and 401(k) administration building efficiency and accuracy
• Recommended, developed and evaluated employee training; Oversaw HRIS entry; conducted routine audits and ad hoc reporting to ensure accurate entry
• Developed and implemented HR policies and procedures including employee handbook; Coached management on employee relations issues

Columbus, Ohio, US

• Business partner supporting 900 employees and managed 3 staff members in all aspects of HR
• Effectively centralized HR Administration (including data entry, recruitment, FMLA administration, employee relations, compensation, etc.) from 15 separate LLCs to 1 corporate shared service function
• Led project team to develop and deploy new performance management tool
• Created and presented FMLA training for managers and supervisors
• Project Manager for 2 on‐time and under budget HRIS upgrades
• Maintained <30 day time-to-fill for over 5 years

Roseland, New Jersey, US

• Intermediate Customer Service Support for over 18,000 clients at major HR/payroll outsourcing company
• Maintained quality customer service by adhering to group goals for productivity and developing new resolutions for repetitive client problems
• Aligned HRIS application knowledge and prior HR experience to provide solutions to meet client needs
• Researched client issues to determine best solution, ensuring consistent and efficient approach using ADP's Call Strategy
• Provided thorough, comprehensive, timely and professional documentation of all client interactions

Vernon Hills, IL, US