Fahim Shahriya Email & Phone Number

London, Gb

London Area, United Kingdom

London, England, United Kingdom

Primarily a break-fix engineer assisting third-line engineers in resolving P1/P2 incidents. Additionally, responsible for project implementation and conducting scheduled clinics to provide on-site system support.Key responsibilities: • On-Site Support: Provide on-site technical support to clients, resolving hardware and software issues, and ensuring smooth IT operations.• Incident Management: Respond to and resolve IT incidents promptly, ensuring minimal disruption to business operations and adhering to service level agreements (SLAs).• Troubleshooting: Diagnose and troubleshoot hardware, software, and network issues, utilising technical expertise and problem-solving skills.• System Upgrades and Maintenance: Perform system upgrades, updates, and routine maintenance tasks to keep systems and infrastructure running smoothly.• Hardware and Software Installation: Install, configure, and maintain computer hardware, software applications, and peripheral devices as per client requirements.• User Support: Provide technical assistance and guidance to end-users, addressing their IT-related queries, and delivering training when necessary.• Documentation: Maintain accurate records of on-site activities, including service requests, incident reports, equipment inventory, and any changes made to systems.• Relationship Building: Build and maintain positive relationships with clients, understanding their IT needs, and providing effective solutions and exceptional customer service.

London, United Kingdom

To deliver professional 2nd Line Support for EMEA offices, ensuring prompt resolution of incidents and requests in accordance with defined SLAs via ServiceNow.Key responsibilities: • Active Directory: Creation/Deletion of Objects, assign security groups, OU changes, BitLocker recovery, password reset, and more.• Office 365 & Azure AD: User creation, password resets, register/revoke 2FA, Intune device enrolment, assigning licenses, etc.• Exchange: Creation/Support of mailboxes, mail groups, distribution lists and shared mailboxes, mailbox delegation, mail flow, message trace, etc.• Teams: Creation/Support of Auto Attendants, Call Queue Groups, adding users to groups, assigning numbers.• Print Server: (Setting up new printers on the network, scan to email, printer preferences)• Pro-actively share knowledge through the publication of quality knowledge articles and clear resolution documentation within the incident tickets.• Attend and provide onsite support from all London and regional offices as required.• To provide prompt meeting room support across all regional offices in the UK.• Manage all user administration tasks such as new starters, leavers, and job role changes.

London, United Kingdom

To deliver 2nd Line Support to users throughout the organisation, ensuring compliance with SLAs for Incident, Problem, and Configuration Management. To collaborate closely with 3rd Line in problem management, conducting thorough investigations and applying a systematic approach to identify the root cause of issues and implement stable solutions.Key responsibilities: • Heavy involvement with the ITIL framework using ServiceNow to resolve/escalate incidents.• Managing secure content management, workflow, and collaboration via cloud-based application.• Managing purchase orders and asset management, including purchasing via Microsoft Volume Licensing Service Centre.• Managing antivirus alerts and quarantined emails and dealing with them accordingly.• Offering audio-visual support for meeting rooms in the Helicon office.• Deployment of new software and software updates via SCCM.• Handling new user requests, building laptops, and providing an IT induction to new starters.• Windows Server Maintenance/Administration (Windows Server 2008-2019)• Windows Desktop Support/Troubleshooting (Windows 7/10)

London

To provide on-site support for Fly Emirates Airline, conducting weekly site visits to Heathrow, Gatwick, and the Fly Emirates Head Office. The candidate will work closely with 3rd line engineers based in Dubai, ensuring the provision of prompt and professional IT support.Key responsibilities: • Provide first and second-line support, answering support queries via phone, email, ticketing service and on-site presence, ensuring all SLAs are met.• Set up workstations with computers and necessary peripheral devices. Check computer hardware to ensure functionality. • Install and configure appropriate software and functions according to specifications. Manage user accounts and profiles. Provide orientation and guidance to users on how to operate new software and computer equipment• Monitor and maintain local networks in ways that optimize business performance. Ensure security and privacy of networks and computer systems.• Organise and schedule upgrades and maintenance without deterring others from completing their work.• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

London, United Kingdom

Attend client sites across the UK to fulfil scheduled chargeable or reactive service-related IT tasks. Provide on-site technical support to clients, troubleshooting and resolving hardware and software issues.Key Responsibilities:• Installation and Configuration: Responsible for installing and configuring hardware, software, and network components. This includes setting up servers, routers, switches, and other IT equipment according to specifications.• Troubleshooting and Issue Resolution: Use technical expertise to identify and resolve issues related to hardware, software, networks, and other IT components.• Maintenance and Upgrades: Perform regular maintenance tasks to ensure the smooth operation of systems and networks. Applying software updates, upgrading hardware components, and optimising performance.• Network Management: Monitor network devices, perform network diagnostics, and address network-related issues to ensure reliable connectivity and data transmission.• User Support and Training: Provide support to end-users, assisting them with technical problems, answering queries, and resolving issues. Conduct training sessions to educate users on using IT systems effectively and efficiently.• Documentation and Reporting: Maintain accurate records of system configurations, network diagrams, and other documentation related to IT infrastructure.

Warren Street

• Work closely with senior network engineers to build & configure network projects.• Maximising network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network team on network optimisation.• Upgrading Cisco equipment to the latest stable firmware releases.• Applying configuration on routing and switching equipment.• Participate in educational opportunities such as, reading professional publications, study online course materials and participate in lab simulations.• Report network operational status by gathering information for network team.

• Accountable for maximising income through the effective recovery of all rent and property charges.• Assisting residents with their application for housing and other benefits.• To be familiar with and keep up-to-date with legislative and regulatory requirements for rent and service charges.• To follow agreed procedures and the court protocol for income recovery for all property and estate charges.• To liaise with Housing Benefit to rectify errors and recover payments held in suspense accounts.• To liaise with the Lettings Team and Housing Officer on the re-letting of any property from which a resident has been evicted.• To provide information to assist in the production of arrears statistics.

A Levels, Information Technology

Gcses