Fiza Shaikh Email & Phone Number

Ontario, Canada

• Verify customer identities, log cases, and utilize screen sharing and knowledge base articles toassist customers.
• Identify and resolve customer issues through effective probing questions.
• Guide customers through diagnostic and troubleshooting processes using diagnostic tools andverbal instructions.
• Collaborate with team members to discuss and resolve complex problems.
• Assist customers with locating music, apps, and movies on various devices, addressing billingissues, managing fraud concerns, answering product feature inquiries, and resolving usernameand password difficulties.
• Handle an average of 30 calls daily, consistently maintaining a customer satisfaction rate above90%.

Ontario, Canada

 Provide exceptional customer service, assisting customers in locating products and driving sales.  Demonstrate product knowledge effectively to meet customer needs and increase sales.  Operate cash registers accurately, handling transactions efficiently.  Handle customer inquiries, complaints, and returns promptly and professionally.  Exceed sales.

Ahmedabad, Gujarat, India

 Directed manual and automated testing activities, with a specific emphasis on System Integration Testing (SIT), User Acceptance Testing (UAT), and End-to-End (E2E) testing in the tax sector across multiple countries, ensuring the robustness of software quality.  Applied Test Automation skills with Selenium WebDriver and Apache JMeter to automate web.

Postgraduate Degree, Information Technology Business Analysis, Distinction

Bachelor'S Degree, Information Technology, First Class

Diploma Of Engineering, Information Technology, High Distinction