Fernando Siscar Email & Phone Number

In my role as a Domain Consultant at Palo Alto Networks, I am responsible for assisting customers with technical aspects of pre-sales activities, including conducting demonstrations, proof of value, and tryals. I collaborate closely with sales teams to ensure successful customer engagements and provide expert guidance on cybersecurity solutions and.

San Francisco, CA, US

Anchorage, AK, US

Honolulu, HawaiʻI, US

• Perform operation and maintenance of the Nortel CDMA voice core and RAN:
• Coordinate with peers on daily activities prioritization.
• Provide on call assistance to issues out of business hours.
• Monitor the network and performed daily checks.
• Troubleshoot and resolve issues.
• Open tickets with vendors when necessary, and follow up to resolution.

Kista, Stockholm, SE

• Coordinated North Florida field engineers during LTE site integration and CDMA swap out activities for Sprint.
• Worked as Integration Manager (IM) for the Florida region (Sprint), remotely coordinating Field Engineers (FE) during daily integration activities, that include site preparation, integration to OSS, and migration of.
• Resolved various daily issues FE encounters, finding resources, and connecting peer teams when needed.
• Escalated issues within the organization, so all issues are addressed in a timely manner.

Kista, Stockholm, SE

• Executed First Office Application (FOA) for CDMA 1xEV-DO new software and hardware for major customers including Verizon Wireless, Sprint.
• Reviewed Functional Requirement Specification (FRS), Functional Specifications (FS), and System Design Specification (SDS) for upcoming releases.
• Developed feature test strategy and test cases for new releases. This includes the evaluation of new feature documentation to determine feasibility, usability of functionality and test case development.
• Applied technical expertise troubleshooting, debugging, and resolving issues in CDMA 1xEVDO Systems. Opened and documented cases (Clear Quality) and collected data necessary for support groups to resolve customer.
• Acted as prime in first market introduction for Verizon 1xEVDO/LTE eHRPD solution.
• Acquired basic understanding of LTE interfaces and protocols such as Uu, S1-MME, X2, S1-U, S11 and S5.

CA

• Provided first level customer technical support for CDMA voice and data for prime accounts, including Telefonica, Vivo, and Americel (Telefonica de Americas)
• Attended on the job training with the Nortel CDMA international support group, at Richardson – TX (Sep-Oct 2000), as well formal technical training covering the Nortel CDMA solution (CDMA voice, 1xRTT and 1xEV-DO).
• Analyzed, troubleshot and documented issues reported by Nortel Latin America CDMA customers (Vesper, Telefonica, Vivo).
• Delivered solution to reported issues, including changes in configuration, patch application and major release upgrades on live networks.
• Provided after hours support for emergency issues.
• Interacted with design and next lever support groups regarding complex issues requiring software changes.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering

Software Developer, Computer Software Engineering

Electrical Engineering