Job Description / Responsibility:• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware by Ticketing System• Prepare For On-boarding and Off-Boarding Employee Process such as Device, Email, System Access, etc. • Implemented IT Asset Management tools for Manage IT Asset using Snipe IT • Implemented Network Monitoring tools using Zabbix• Create IT Policy such as Device Usage, Internet Usage and many more.• Track and route problems and requests and document resolutions.• Manage Work GSuite or Google Workspace such as Create user, Remove user, Suspend user, Backup user Data, etc• Manage and Maintain CRM System or Dialer System using Dial Shree by Elision• Reported to IT Asisstant Manager for Feedback and Improving IT environment Website: https://www.oto.com/

Job Description / Responsibility:• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware by Ticketing System• Prepare For On-boarding and Off-Boarding Employee Process such as Device, Email, System Access, etc. • Implemented IT Asset Management tools for Manage IT Asset using Snipe IT • Implemented Network Monitoring tools using Zabbix• Create IT Policy such as Device Usage, Internet Usage and many more.• Track and route problems and requests and document resolutions.• Manage Work GSuite or Google Workspace such as Create user, Remove user, Suspend user, Backup user Data, etc• Manage and Maintain CRM System or Dialer System using Dial Shree by Elision• Reported to IT Asisstant Manager for Feedback and Improving IT environment Website: https://www.cardekho.com/

Creator, Tech Content Writer, Editor, Web Dev, SEO Analyst at IT-Support.idWebsite: https://www.it-support.id/

IT Infrastructure at Ciputra LifeJob Description / Responsibility:• Manage Server using VMWare vSphere. • Manage Active Directory in Window Server for each employee Job Role,• Troubleshoot system and network problems, diagnose and solve hardware or software faults by user Request on Ticketing Systems • Upgrade systems and processes as required for enhanced functionality and security issue resolution e.g patching firewall.• Incident Management: Manage Incident Report if any issue impact the Operations• Manage IT Asset using Snipe IT such as create, remove, assign to user, and many more• Administrate infrastructure, including firewalls, databases, malware protection software, and other processes• Daily Backup Data using RDX QuikStation • Monitor system and network for daily and respond immediately to security or usability concerns• Manage Email server using Microsoft Exchange: create, delete, suspend, etc.• Procurement Process Related IT: Buy Hardware, Software, Subscription, License, etc.Website: https://www.ciputralife.com/

Internship at Army Tracking Indonesia (GPS Track Service For Vehicle)Website: https://army-track.com/As IT Support Responsibility ; -Fix User Computer Issue-Settings GPS Tools For Costumers-Repair GPS Tools If not Work