Independent contractor hired to lead cross-functional teams and implement systems, processes and technology innovations. Enabled long-term business results while defining a corporate brand and delivering immediate financial and operational benefits.  Conduct business analysis on current and proposed operations including process documentation, improvement opportunities, existing staffing model and associated costs Lead continuous improvement efforts focused on increasing efficiency, reducing waste and eliminating defects Ensure that Human Resources strategies resulted in employee satisfaction and reduced turnover

My mission is to bring the Team Tennis/Adult League format to Nashville and to promote and develop the growth of tennis in our community. A fun, exciting, fast-paced format, great friends and tremendously competitive tennis.

Recruited to design, deploy and manage a Six Sigma Program for 5,000 employees servicing 1,200 clients at 2,000 locations. Managed Six Sigma, hardware, software & database administration teams in Manila, PH for MicroStrategy, Salesforce.com, Contract Administration and MPS solutions in support of Accounts Payable Services, Shared Services, eDiscovery, Litigation Support and Indexing Operations. Reporting directly to the COO, became a strategic business partner to Operations, Sales and prospective clients in all areas of Best Practices and Six Sigma Methodologies.The Foundations of Six Sigma OverviewA comprehensive quality program to ensure that every CBPS site had the necessary quality systems in place to provide clients with performance management and continuous improvement of service delivery. The program consists of three major initiatives: 1) Fundamentals of Quality - 56% to a 100% Response Rate and 84.7% Compliance in 5 Years.2) Six Sigma Project Management, Kaizen, Lean and 5S+1 On-Site Events. $6.1M CBPS Hard Dollar Savings & $33.2M Client Savings. and 3) The design and implementation of "Industry First" solutions, MAXbasic® and MAXadvanced® - web based performance management tools that enable clients & CBPS managers to systematically measure, manage, benchmark and drive continuous improvement in document processes. Our implementation for Equifax enabled the following breakthrough performance: • 2.92 to 3.21 Process Capability • 87% to 96% Capacity Planning Accuracy• 166% increase in Docs scanned/hour • 176% increase in Docs coded per hour • 96% to 99% improved Image Quality • 83% reduction in defects per month

Hired to improve the import, preparation and translation of data sets and the corresponding analysis of medical claims, pharmacy claims and rebates.

Hired to manage the purchase order system & A/P process for production films, shorts and television pilots.

REGIONS OPERATIONS MANAGEMENT Promoted to improve Region compliance with the Standards & Best Practices program.  Responsible for the management, training and development of 15 Operations Managers and 225 Site Managers servicing clients located throughout the US Western Region. Standards & Best Practices - Increased Western Region compliance from < 20% to +90% Project Manager responsible for the 5 year contract renewal of MicrosoftREGION/BUSINESS ANALYSISPromoted to provide process workflow, financial analysis, implementation and support of imaging, fax server, & print-on-demand technology as well as standard office services for major accounts throughout the Central Region & Canada - translating complex user/client requirements into detailed vendor specifications.  Project Manager responsible for the implementation of new accounts - Client savings of 20%+ Implementation of PBMS’ largest incoming mail/imaging operation for Metropolitan Life.  Designed the legal industry’s first satellite imaging solution. Demonstrated service offering at the: National Client Advisory Board, Las Vegas, NV & ALA National Convention, Chicago, IL Created & delivered Networks/Digital Printing & Legal Technology training classes.ENTERPRISE MANAGERPromoted to manage the two largest contracts in Southern California. Responsibilities included operations & financial management, monthly reporting, billing, development of information as requested by clients, quality control, and client & employee satisfaction. Installation and management of Shared Services for Transamerica Life and CareAmerica • Mail, Copy, Print on Demand, Word Processing, Desktop Publishing, Records Storage, Material Distribution, Furniture and Audio/Visual Services Managed 73 employees and 5 managers servicing 4 locations and 4,000 customers Managed $8,000,000 budget and all vendor contracts